20 Mar 2024 · MoveAdvisor
1.0 out of 51.0
First, Eden's driver came to my home mere hours after a furniture delivery company did the same. Despite me repeatedly explaining that the furniture delivery company was able to deliver in a similar sized truck or bigger, Eden insisted their delivery required a shuttle and I was required to pay $400 cash.
Second, I involved the Better Business Bureau to assist in resolution. Immediately upon receipt of the complaint, Kristin Hogan offered me a refund of the $400, which I accepted. After acceptance, Kristin explained I'd have to sign a settlement agreement before the refund could be processed. I refused. After my refusal, Kristin explained that the operations team needed to further investigate the claim before a refund could be processed. Kristin did not mention any sort of investigation being needed until I refused to sign. After no further response for 9 days, I emailed Kristin only to be told that the offer to settle has been rescinded.
Third, one of their employees sent me a text after 11pm asking me on a date. The text was about an hour after he left my home. As a single woman who lives alone, I found it extremely off putting for the mover who knows where I live, just left my home at 10pm and only has my personal cell number due to services rendered, to text me for a date. An hour later, and only after I didn't respond, the employee sent another message claiming the original date message was "an error". When I mentioned it to Kristin, she immediately took the side of the employee, claiming it was an "error".
Finally, they broke my property.
Should you choose to continue with Eden, please proceed with caution
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