4 Dec 2024 · MoveAdvisor
1.0 out of 51.0
They previously moved us so, I thought I’d use them again. This time they booked us with 2 movers instead of 3 estimating 2hrs. Well it took more than 6 hours and one of the boys put my son’s brand new nursery dresser on the wrong dolly and dropped the entire thing down the stairs. Completely shattered then proceeded to tell me they usually charge for having to toss broken furniture but, this time they won’t. To me that was just crazy to hear.. as if I should be grateful for them tossing my son’s brand new dresser? Then they clearly stacked boxes on top of ones marked do not stack putting heavier boxes on top of glassware. They then left an entire dresser at the old house I told them twice to put in the truck. After unpacking my glassware was broken, my lamps are missing the main piece to hold the shades.. and I’m out of a dresser for my son. Once I went to pay they told me it’s an extra 5% charge for using a credit card. They never mentioned this booking either move and I paid cash last time. They then told me their manager would reach out about the broken dresser but, he never did. I called a week later and they were able to send guys to retrieve the other dresser that was left at the old house. Then the manager said he’d get back to me on the broken dresser. One month passed I call twice and they said they moved the paperwork to upper management and they will reach out. Two months passes and the lady I spoke to said she marked it as urgent that they will do something for us. Here we are 3 months later. No call back no nothing. I would highly recommend using a different company.
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