23 May 2020 · MoveAdvisor
1.0 out of 51.0
Buyer beware. The worst moving experience we have ever had when moving employees. We contracted with Encore Moving Services of Algonquin, IL through a broker, who then gave Encore instructions to pick up property on 3/31 for a 5/1 move in. They were very late, loaded the furnishings, then produced a contract and required signature. In the fine print were many fine print rules, but it was 11pm, standing in the street, with all belongings in truck already, they signed contract. In language fine print was 30 business days to deliver from date, not the 30 days as was implied in all conversations prior to selecting Encore and picking up furnishings. Of course there is a broker, and young employees 1st big move accross country, with a 18 month old in tow during COVID 19. Employee informs broker they were leasing house beginning May 1st, and since contracts were signed in March believed and were promised furnishings were in transit soon and would arrive May 1st. With confidence from brokers promises, the employee moved into the house May 1st and began calling the broker, and eventually Encore for some understandings. Days passed, no furnishings, no communication from Encore. Frustrated, disappointed, and angry at the lack of empathy this supply chain showed for a young mother, her child, and their struggles to get their belongings now required their employer, its CEO, and multiple calls to all to get the truck to the address finally Fri, May 22. Upon getting the news, we the employer cut a bank issued cashiers check to present to movers upon arrival. Chase Bank was the issuer. The movers refused the cashiers check and forced the CEO to call Chase, get a bank manager to reversed out the cashiers check, and produce $2200 in cash. Upon returning with cash, employee is advised it will be another $80 for the hour they waited, and again Encore refused to unload the truck until she returned to the bank and retrieved $80. Further they refused to wear masks nor gloves when in residence during COVID 19 even tho it is CA state and county law to wear a mask in public on May 22. Endangering the welfare of our employees and their dependents, creating liability exposure for us, and the horrible manner in which Encore communicated, promised and never delivered on any said promises, excused themselves and placed blame on brokers and/or employees when asked for basic customer service, a company that consistently said what they did, and then failed to even remotely do so. Any response to this review from Encore Moving Services will be inauthentic, just as their representation and customer service considerations are. Buyer, Employer, anyone who values integrity and want to employ exceptional American companies should absolutely avoid this Encore Moving Services and its broker network and hire real professionals, this was a nightmare and will never be used again by our company.
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