11 Sep 2014 · MoveAdvisor
1.0 out of 51.0
At first they were nice. I was nervous about a move across country, and they assured me several times everything would be fine. They were nice until five days before the move. Prior to that, I had called them and talked to them about being sure that I have given them a really appropriate list of what I have to bring. They assured me that I could call when I knew exactly how much I was moving and that they'd take that information to be ready. Five days prior they said "I know this isn't what you want to hear, but I'm not putting together a whole new estimate a couple days before you move". It was at that point, they began ignoring my questions. I would ask direct questions, such as "Is there any chance that you won't have enough room on the truck for my things" to which they would reply things like "Relax, everything will be fine". I got that answer a few times. I told the original salesperson that I was a single mom college student making a very expensive move and that I wanted to know if the gratuity that was listed on the sheet was mandatory and she said it wasn't. That if I was satisfied with my service, I can give a gratuity. When I spoke to them as the time got closer, I began asking questions about what day they would arrive and it was then they told me "You know, there is no guarantee that they will get there on the delivery date" Oh really, nice timing that you tell me that now. The utter unprofessionalism resulted the moment they first set of movers came to my house. The first words out of their mouths were about the tip. I was like. "I don't have much money for a tip, but I'm moving and I have a lot of extra beer I won't be drinking" I felt bad! I got the idea that they were used to bribing people about getting a tip and saying it out loud to make people feel intimidated into giving a tip. Despite that, the first movers were respectful to me in my home. They did leave a mess however and forgot to take a few of my items, one of them I discovered and came out of the house prior to their leaving and gave it to them. The other I discovered after they'd left. I was really nervous, because I could tell some of the movers didn't do what they said they would do. They said that they take the legs off of the furniture before moving it and they just wrapped up my curio cabinet, glass and all and did not remove the legs. Nor did they specially pack the glass. I have the original packaging for my television set, so that went in the same box. They seemed upset with me that I had extra boxes, and I said "I tried to call and tell them about it and they didn't want to hear about it". I ended up tipping them, even though I didn't have the money to because despite the fact that they weren't perfect, they were still respectful to me in my own home.
The second set of movers was like a nightmare that I couldn't believe. The first thing they did was complain about not being able to get the truck down my alley. There is an empty parking lot across the street that directly has a space that is across the street from my alley that they could use. They complained about that. I told them that I had cleared the cars and trash cans in my alley and they complained that I wasn't able to get a neighbor that I had never met on the street before my street to move HIS car. I did try to get the neighbor, but they weren't accepting that it was their incompetence that made it so that they could not get the truck in and not my fault. I went out with my videocamera, because I couldn't believe how completely incompetent the driver was. I could see exactly how to do it and I told him, if you back up and turn into the parking lot, you can do it. I used to drive large trucks on a film set, and I know how to do this. I watched him make a show out of not being able to get into my alley and I knew they were going to charge me the extra money. I told them that all the money in the world was what I had in cash to pay them. That if they made me pay them extra, I'd not have any money to eat. It was then that the real rudeness started he walks away griping "OH, so I guess that means no tip for me or my drivers then, either, GREAT". Right from the start the driver was rude to me. He insisted that he had to charge me extra money and I watched his other mover guy try to forcefully rip a mail box out of the street to get the truck to turn around, so that they could keep going. I have it on video, the whole thing. That is a federal offense.
Finally, the driver comes out and says (not exaggerating or making up words these were his exact words "F**k it, I'm just going to charge you the $75 for the extra walk". I was stunned. I told him I didn't have it and he said I could write a check and he wouldn't cash it until the next week (I asked him to hold it until Wednesday and to write the check then). Then, they began taking my stuff out and dumping it on the street. I saw that he had sectioned someone else's stuff on one side and mine on the other. I saw items of mine in the other person's things. I pointed out to him that they were my items. He asked me where to put the stuff down and I said "Put everything that goes into the room in the room and I'll arrange it and I'll tell you what room it goes in". He didn't do that. He began bringing broken things into my house. The curio cabinet's legs were suddenly off the curio cabinet now and some of them had been broken off and the glass was all broken on one side. The buffet was completely broken on one side. The night stand legs were half broken off, the tables weren't put back together properly, there were some boxes that were clearly marked China that were crushed and they were in pre-approved China moving boxes! Many of my ceramics were broken, even though I wrapped them in foam rubber from a mattress pad all the way around in a box with foam rubber all around it. When you crush a box that way, of course your items inside if are going to break, because you force the items to smash against each other, it's the pressure, not the poor packing that breaks them. The console tables legs were separated from the side of the body, as if the nails had been pulled out and not put back in properly. They didn't deliver my chest filled with all my favorite items, pictures of my son, my good china, all my wreaths and decorations for the inside of my house and a priceless picture that was decorated with four leaf clovers - a sentimental picture of my son at the lake - I can never get that back. They didn't deliver my office chair. They continued to be rude to me complaining about their tip, saying things like "See, what most people do, is I show up and they go - Here's $100, you're going to take care of me, right? But not you.. you didn't do that" and I said "You know what customer service is, right? You know what you're saying to me is poor customer service skills, complaining right to my face that I wasn't nice enough for you to carefully take care of my things. My contract stated that they'd take apart and put back together all of the furniture that they had taken apart for THEIR OWN CONVENIENCES.
The movers tried to leave early without putting some of my furniture back together. They said "I can't find the rest of the screws for this, but you can buy them at the store for 75 cents". I shouldn't have to buy them at the store, they should look for them. They brought many broken things into my home and expected me to tip them. I'm sorry, but NO. They pointed out everything that was broken saying "Oh look at that, that's so unprofessional". The movers didn't hold the check, they left immediately and cashed the check that same day, and I didn't have food for a week, I had 35 cents to my name for six days. Then, when I called the company to ask them where the rest of my things were, they wouldn't respond to me in a professional manner. They ignored my direct questions, such as "What are you doing to find my missing items?" They said "I hope you have moving insurance" and then would reply by saying things like "File a Claim, here's the claim form". They treated me rudely and if my concerns were unreasonable. No, I don't want to file a claim, you should be trying to recover my missing things. The claim form gives you 60 cents a pound. DO NOT TRUST THESE PEOPLE, that is my opinion, that they do not care. They know they have you and they don't care about taking care of your things, they don't care if they all get there, they don't care if they are broken. They have it set up so that they are not responsible for anything that doesn't come back and there isn't anything you can do about it. I called them in a panic three days afterwards trying to get information about what they were doing to recover my missing things and they said my name and said "Oh, that's not a name I've heard too much in the past couple days, I'll never forget that name". They were so rude to me, they acted as if I was being horrible to them and they indicated that they felt that I was the one being rude. If you use this company you are really asking for trouble. I do not believe the reviews on here, because this company is so uncaring and dishonest, I wouldn't be surprised if those reviews were written by them. They just want your money, they do not care about you, customer service or your belongings, no matter how much sentimental value they have. PAY a reputable mover or move yourself. This is nothing short of a racket. They do things per box and they gave me someone else's box, so they made their box count. Dealing with them if you have a problem is a nightmare that you do not want to experience trust me, because they make it sound like there is nothing you can do about it. Why they have a good reputation with the better business Bureau, I have no idea. But they didn't get it from moving me, that's for sure. .
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