22 Aug 2012 · MoveAdvisor
5.0 out of 55.0
These guys were awesome! I must say that I was very anxious about " moving day" because we were moving to a brand new four level town home and I have extremely nice furniture. My salesman Steve Guyton was extremely knowledgeable when he came out to my home to give me my estimate. By far, the most important thing to me was that I have no damage to my furniture as well as no damage to my new home. Steve informed me about insurance and my options regarding additional insurance for my move. I decided to take out an additional policy that was "full valuation" or "replacement value" on my goods. On moving day, The Eureka crew actually arrived about one half hour earlier than I had anticipated. John (Eureka's operations MGR) had called me a day earlier to tell me what time the crew would arrive and to make sure that everything was packed to my satisfaction. George(the driver), Geronimo, Carlos and Noel all introduced themselves, had on Eureka T-shirts, and were very polite. Before they started, I actually gave them each a twenty five dollar tip (as an incentive) and stated to" please be careful with my furniture and please watch my walls, wood floors and especially the sprinkler system posts that are present on the ceilings of my new home." George assured me that they were" trained professionals" and not to worry about anything. George then proceeded to write a descriptive inventory about my furniture, and explained that while he was doing this the crew would be pad wrapping and shrink wrapping my furniture for protection. I could see right from the beginning that the guys were very experienced, prompt, and efficient. About this time, I received an emergency call from work and had to actually leave my residence. I notified George, and instructed him to call me when they finished loading and were at my new destination address. Again, he reassured me not to worry about anything. When arriving at my new home George, Geronimo, Noel and Carlos had the doors open to the moving van and were ready to go! I still had not resolved my emergency at work, so I walked them through the new townhouse and told them where and how I wanted everything placed. The guys didn't blink an eye when I said the master bedroom and washer and dryer were going up fifty stairs with turns to the fourth level! I trusted these men enough to leave them alone at my new place so I could get back to work. When I got back home that evening I was amazed that that had placed everything excatly where I asked them and there was not the first scratch on my furniture or walls. I cannot thank these guys enough for the professionalism and honesty. I would recommend Eureka Van & Storage to anyone.
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