Write a review for Family Moving & Storage

Posted text is Haulest-owned and dated. It does not change the licensed rows already on the thread. We do not accept photos yet. Read the terms.

Recent reviews

A
2 Oct 2018 · MoveAdvisor
1.0 out of 51.0
If a NEGATIVE STAR rating was available they would have received NEGATIVE-5 stars!! The most unprofessional arrogrant and definitely DOES NOT KEEP SCHEDULED APPOINTMENTS AT ALL. This so called Professional Company was everything but professional. First off they were 3 hours last, never contacted me to tell me they had"so called truck issues"..BS. Then proceeded to tell me what they would and works not be able to move(Not to mention because of their TARDINESS , I wrapped furniture, I took apart furniture, I moved furniture to one room..what a waste of time. Then the so called"10 yr Employee" (Chris) was so arrogant and unprofessional he was at a loss if words and called his boss to defend him. Jeff was as rude as his employee..no wonder there are so many negative reviews. Never again will this Unprofessional company be referred. Just remember a companies best and worse form of advertisement is Word Of Mouth. HORRIBLE COMPANY.
Read more
M
18 Mar 2016 · MoveAdvisor
1.0 out of 51.0
This was my second time using Family Moving and Storage. The first time I had no complaints. This time I moved on a Friday. The movers were snarky and rude. I had several loads of boxes come in completely upside down. Boxes labeled "Fragile" just dropped right in front of me and when I asked them to be careful I got "You should have seen the way you had them stacked, what I am doing is not anything worse than that." They had music playing on their phone in their pocket using horribly offensive language. A number of my large furniture items are completely roughed up. When I called to make a complete on the following Friday ( the agreement says within 10 days) The first thing Steve said to me was "We don't have people working here that would do anything like that". Then proceeded to say "I have a hard time understanding if you had an issue with your move why it took you a week to call me." When I tried to express to him about the music his "outstanding movers" had playing that I found offensive, he talked over me raising his voice telling me not to use that profanity with him. As I continued to try to share my frustration with him he continued to talk over me, yelling, and said that he "was not going to keep listening to me say the same thing over again and he was hanging up now." This is not the way to treat a customer. All he had to say was "wow that is not something I usually hear about our moving teams. Let me check into this and I will give you a call on Monday". But instead he came out the gate completely defensive and with an attitude towards me.
Read more
M
7 Nov 2014 · MoveAdvisor
5.0 out of 55.0
I recently moved with Family Moving roughly 3 weeks ago. I am not one to typically write any review, but I was amazed at how different my experience was versus the other negative review. Maybe I am a bit sensative since I was a mover in my highschool and early college years, but I wanted to set the record straigtht. I was told up front the pricing, they charge an hourly rate, plus travel time. Makes sense to me, I get that employees like to be paid for time worked so customers should too. As for extra charges, I was told they charge extra for packing or odd shaped items. Luckily for me I didn't have any safe to move today. As for packing, I already did most of it myself. My signature move is contractor bagging every peice of clothing I have. The movers were kicking my but working, and getting things done. I was impressed with how well they did. I think its funny how people will pay a single plumber 100 an hour no questions asked, but get 2 men and a truck plus all the other things going with it for less and they are mad? My only advice to anyone hiring a company, if you think you are going to find a company moving for 49 an hour and be happy let me just tell you how it works as a former mover. Each employee is at least 10 an hour, probobly more. So that is roughly 20 to 30 an hour just for that. The truck rental rate isn't 15 an hour. So mathmatically it ain't going to happen. Also I think I am simpethetic because I remember people thinking they can move a jam packed apartment from a 3rd floor in 2 hours because they only have $200 bucks to their name? Good luck, a Uhaul and buddies costs more ( done that route too). Sorry to rant a bit, but my god I can't standing reading dumb people's reviews. One says he was given $25 because a guy left a soda can in his garage? And someone actually called and complained about a soda can in a garage next to other trash lol? Did his 5 star review hinge on that sodagate being fixed? Now I remember why I left that business 15 years ago.. .
Read more
A
26 Jun 2014 · MoveAdvisor
5.0 out of 55.0
As a single mom I so valued how professional, thorough and kind they were. It was such a peace of mind to experience such great movers. I have never had such an experience. I am using them again and feel like a weight lifted off my shoulders. Really odd to say about movers but..really appreciate their care and honesty!! From the wrapping job of my white dinner seats to the assembly of my cal king bed..wow perfectly and efficiently done. Thank you so very much!! See ya soon.
Read more
P
8 May 2014 · MoveAdvisor
4.0 out of 54.0
Not a lot to say but I was pleased with the service I got. My only complant is that the guys left there trash in my garage (bottles etc) I called and let the Steve know and he sent me a $25 gift certificate. Works for me since I did have a tone of trash to through out after the move. If you are more concerned about the move and the guys taking care of your household items than this is the company for you. The price was a little more than I thought. .
Read more

Back to Family Moving & Storage

Haulest is a research desk and quote line operated by Panaweb LLC. We are not a carrier.

Call +1 (866) 961-9682