5 Dec 2017 · MoveAdvisor
1.0 out of 51.0
COMPLETE SCAM. Worst experience I've ever had with any business. We were told by Ken Jackson we were getting a great rate with this company because they didn't act as brokers in hiring physical movers and that their guys were in-house. Despite showing up a day later than the date scheduled on the contract, the movers shared with us that they couldn't honor the contract because we had more cubic feet than expected. We initially walked through our small one bedroom apartment and listed off the items in our home and the approximated size of each item. We compiled a list of 320 square feet and received our contractual amount, paid the deposit and thought we were in the clear. The movers told us that the price wasn't going to be what was in the contract because the brokers approximate things. We assumed that was ok because maybe they were off a couple of items/cubic feet. Turns out the movers estimated us at $1500 more than the original contract and that the movers weren't in house and a separate company. After contacting the original person, Ken Jackson of Fastway Moving, he told us he was unable to honor the contract and gave us a new price closer towards the movers price. We were taken aback because we had signed a contract, the price shouldn't be negotiated at all. We wanted to ship what was on the original contract, nothing more, nothing less. Also, Ken Jackson had promised us a $300 discount because they showed up a day late. This was no longer being honored.. After hanging up on us multiple times after we stated we were unable to pay the extra $1500 that wasn't originally included and an hour of unnecessary negotiation, the movers got in their vehicle and left. Now we're forced to seek legal action on Fastway Moving to have our deposit returned. I've never experienced anything like this. This company is a complete scam.
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