17 Oct 2023 · MoveAdvisor
1.0 out of 51.0
Total breach of contract. They damaged almost everything they moved in some way and lost items- like the hardware to a bed, and left items behind. They did not protect walls and doorways so put a hole in a wall and took the paint and plaster off of corners. Boxes clearly marked "Fragile" were underneath 2 boxes labeled "Books". My leaf blower was stuffed inside of my couch under the cushions. My nightstand was dropped onto the pavement face first in front of me, yet they claimed there was no damage! They did not reassemble items they disassembled (two beds). They strung me along for 6 weeks without a bed. I slept on an air matress wedged next to my front door for 6 weeks. I had to hire someone else to assemble the bed after I realized they were never coming back. They made promises to return but cut off all communication, electronic and certified letters. They refused to allow me to see the inventory list and also refused to give me claim forms to claim all of the damage, after I paid for the enhanced insurance. It took an entire month for the Raleigh office to notify the Wilmington General Manager that there was a problem. It took a week for both offices to stop all communications with me. Two months later and I still have no resolution,noinventorylistandnoclaimforms.
There are no exaggerations in this review. I have pictures of everything and all the correspondence. There is much more, but limited space. Unfortunately there is no way to give negative stars.
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