23 Jan 2025 · MoveAdvisor
1.0 out of 51.0
Please learn from our nightmare experience with First Class Movers and avoid them at all costs. They are a scam that exploits customers for money.
We were moving 2,000 miles for the first time and decided to hire a moving company. After filling out a form online, we received quotes from multiple companies. First Class Movers stood out because their sales representative, Trevor, promised a smooth, hassle-free experience. He assured us they were more accurate than other companies and wouldn’t charge hidden fees later. He quoted us $4,500 for the move, including disassembling and reassembling furniture.
A couple of weeks before pickup, we updated the quote because the number of boxes had increased from 50 to almost 100. We were told a semi would be used, so there wouldn’t be space issues. However, on the pickup day, they arrived with a 26’ box truck instead. After five hours of loading, they informed us the price had increased to $8,881. When we questioned this, they pointed to discrepancies in cubic feet, and added charges for items like a “trailer lawn mower” (which was just a regular push mower) and a “freezer” (which turned out to be coolers). Despite requesting an updated quote, they failed to send it that day.
By 10 PM, it was clear that not all our items would fit. The next morning, they returned with a rented U-Haul to pick up the rest. They still hadn’t sent an updated quote, but after much back and forth, we finally received it—now over $12,000. With no time to make other arrangements, we settled on $10,595 and paid the 60% due that day.
What they didn’t mention during the sales process was that we should arrange our own insurance. On moving day, we were forced to choose between two options. Option 1 covered damage at $0.60 per pound, meaning a $2,000 TV would only be compensated at $60. Option 2 required us to get our own insurance, but with no time to arrange it, we signed Option 1.
Storage was part of the original quote for $500 for one month, but two weeks later we received a bill for $1,000. We had no choice but to pay. We confirmed the delivery date for 11/25 with them at this time.
A week before delivery, we reached out multiple times with no response, only receiving an automated email on 11/22 stating our items were on their way. The estimated delivery time was unclear, and on the requested delivery day, we received a rude call from Doug, the manager. Instead of offering assistance, he berated us, accused us of not reading emails, and threatened to withhold our belongings unless we paid an additional $20,000. He hung up after each call and refused to answer our questions.
We stopped answering his calls, but after several attempts, we reached customer service. They confirmed our items were being loaded and would be delivered soon, but Doug’s behavior made us suspect that he was trying to scam us. For the next 10 days, we had no idea when our items would arrive. Until we received a phone call the with 24 hour notice of delivery.
On delivery day, the driver was the only representative from First Class Movers. He hired people off Craigslist to unload, and they were careless with our belongings. Many items were dropped, and some were broken or missing. One of the sales promises from Trevor was that they would take apart furniture and reassemble it, but different people showed up to unload, so they didn’t know how to reassemble it.
At this point, it wasn’t worth pursuing further. The damage, stress, and financial strain caused by First Class Movers were simply not worth it. We’re left with broken items, missing belongings, and a deep sense of frustration. AVOID THIS COMPANY AT ALL COSTS!
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