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Recent reviews

K
27 Sep 2023 · MoveAdvisor
1.0 out of 51.0
So I went through Budget for my moms move from CA to ID. Budget was amazing and this fiasco is not their fault. First way picked up moms stuff 9/9/23. I had measured her buffet perfectly and they tried to tell me I measured it wrong and wanted $300 dollars more. Oh hell no it stays here. He goes out and makes a call and comes back and says we will take it. Moms stuff was supposed to be in ID 9/19. As of today 9/26/23 it’s still not there. First it was truck cancelled, then they can’t find a truck, then they find a truck and it breaks down as they go down the road. When moms stuff was not in ID on the 19th I called these a holes, that’s when I found out the truck canceled. They didn’t call me. I then call budget. Budget had no clue moms stuff hadn’t been delivered until I told them. At this point I am about to get a U-Haul get moms stuff and take it myself. No telling what shape moms things are in being loaded and unloaded so many times. Budget is working hard to get a solution. I don’t blame them at all. But budget please don’t ever use this company again, they will give your company a bad name. I had a bad feeling about using a moving company after what happened to my sister using Roadrunner. Don’t use them either. On a positive note they owe mom $30 a day for every day they are out of the delivery window. $30 starting 9/19 do the math.
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B
27 Sep 2021 · MoveAdvisor
2.0 out of 52.0
I used Budget Van Lines, which is actually a broker, and they had First Way Movers move my stuff from my storage unit in California to 1 bedroom apartment in South Dakota. I paid up front, but the company apparently didn’t tell the driver who was trying to get more money from me after delivering my stuff.
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R
20 Feb 2020 · MoveAdvisor
1.0 out of 51.0
This is a story about my moving experience with First Way Movers out of Woodland Hills CA. I share this so you will be wary and not experience what I did. First Way Movers were contracted to do my move from Bellingham WA to Las Cruces with interim storage for a month in the LA Area. The initial crew who loaded my goods, seemed very professional and took considerable time to carefully wrap my non-boxed goods. All of my boxed goods were well packed. Goods were delayed in storage and finally delivered Dec 12th. I was absolutely shocked and disheartened to see the condition of my boxes. When they brought up my very expensive orthopedic office chair, the back was broken (irreparably) and missing casters. My almost new vacuum had the attachment broken off also irreparable. A small wood table in excellent condition had a big gouge. I contacted First Way Movers and they told me to file a claim with their supposed insurance company. I did, it was delayed, and finally they offered me $.60 on the dollar based on weight which was worth $84!! The chair alone, no longer made, was worth over $1,000. At this juncture, I expect to receive nothing more for all of the damage. Frankly it looked like my goods had been thrown around in the storage facility. I'm filing complaints with the Better Business Bureau, Attorney General of CA, and writing on all possible social media sights and YELP. I'd NEVER recommend this company. Just wanted you to be aware. Thanks for reading! #firstwaymovers.com.
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N
6 Oct 2019 · MoveAdvisor
1.0 out of 51.0
I used this company when I moved from California to Florida. They delayed our delivery with multiple dates and finally delivered. When I received my boxes they appeared to have water damage making it difficult to assess if any boxes have been opened and tampered with. Once I unpacked I realized there were multiple things stolen from my boxes. I lost family heirlooms and very important items. I called and left multiple messages with no call back. This company is unreliable, disrespectful, and carry no accountability for themselves or their workers. If you find them on Facebook you will see the other people who have fallen victim to these movers. Do not use these movers, I would strongly recommend doing your research. I wish I did!
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K
7 Aug 2017 · MoveAdvisor
2.0 out of 52.0
June 26th, after getting dozens of Offers on internet---I contacted Liberty Bell Moving group..which turned out to be in FL not CA..and was a BROKER---found out After I paid deposit--to take my belongings from storage unit in San Diego back to Longmont CO. My grandson and I drove rental truck down there, He and I unloaded..no broken boxes and furniture all in tack--until I could find a Sec 8 apt. 3 wks unable to, had to come back. Liberty Bell assured me they had the Best driver, who would take great care of my belongings. Assuring me ALSO--their BID was the Total amount!! In motel with spotty internet, I Tried to read all the FINE Print. 2 days before scheduled pickup, driver calls asking if could pick up day early? Leaving me unable to repack and secure all the boxes--he tells me to "sit back and relax--that was what they would do." Oh Yes--to chg Even More! Next day my NIGHTMARE BEGINS!! Immediately--Not going in to unit---DEMANDS more money, saying weight was more than Bid!! Tried to cancel, both he and Liberty Bell Threatened me, said can't cancel, wouldn't get deposit back etc---$250 more. Then shows me-- AFTER all plastic wrapped--he says--my Broken $395 Sauder Desk! What I saw was desk all intact----except for bent end. Not until all loaded did I see paper work and Company called Cheetah Movers-NOT Liberty Bell! He told me had another pickup going to CO and then my belongings would be in storage unit in Denver in 2 Days! Asking if grandson and I could get truck and pickup there to save $$--he said Yes, could work it out!! He NEVER left CA!! Taking 2 wks to find new apt in CO..call Cheetah-- who then demands EVEN More $$ in Cash! 2 more wks no furniture or belongings in apt. Finally contacted District Aty office..HAD to Pay what was on Cheetah's papers-even tho was even Higher!! I had signed under duress. Then Cheetah tell me didn't have to bring for 20 More Days!! DA calls on Wed..delivery Sat. Get call from driver-- did I want him to bring the BROKEN-- in Pieces--my desk? Hard to understand his call I said- Yes! Sat AM get call..in Denver--delivery has to be in CASH--Not Cashiers that I had or no delivery. Got cash. NOT KNOWING these were Not Cheetah Movers--I said No $ Until everything in apt. No Deal. He calls Cheetah--they converse in Spanish-- says to dump my stuff in storage unit and leave. Then wants another $50!! Liberty, who gave me last quote, said they would pay it. Unloading--boxes crushed..BRAND NEW never sat on Couch --torn in 2 Places, and my desk in FOUR BROKEN Pieces!! Not ONE of my pieces of furniture didn't have Scratches, dents or Broken!! These movers..said Cheetah Hired them!! They unloaded..I marked on sheets..Missing boxes, and other items!! So don't know if from these movers or Cheetah---Are responsible!! Although these guys dented and scraped new apt walls, door and further damaged my tv entertainment center--when one put tv back in. Saw that. Driver did seem more concerned, making sure I notated the damage and missing things. Now begins the fight to get bids and furniture fixed-- if Ever!! And my missing things. Contacted their Insurance--they telling what I HAVE TO DO. Getting some bids-- $250 alone for couch! Will NEVER ever Hire any Mover again . Hard Lesson to learn at 68.
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