8 Jun 2012 · MoveAdvisor
1.0 out of 51.0
This company and the employees that we dealt with were absolutely awful, the truck was so late that we missed leaving for our walk through for our settlement in another state and this created our settlement to be pushed back,they were do between 1 & 3pm and arrived at 10 pm and left at 6am,there wasn't enough room on the truck because Juan Rivera told the drivers that he subbed out to that we had less belongings than we actually did,this created us at 4 am to wake a friend up to bring over his pickup to make 6 trips to our other friends garage for storage until they could send another truck,which arrived at 4 pm the next afternoon,we were in a rental property and needed to be out on time and we weren't,we had nights booked at la Quinta and missed our first night there, and as I said created a debacle for our settlement. Five star will quote you a not to exceed cost binding estimate and then they will call and say you owe more money because of the weight being more without actually weighing your things or giving you a bill of lading with weights with the truck empty and full with your things,then to make matters worse they take unauthorized money out of your acct,next the damage to our things was disgusting,crushed,broken,bent,dent and shattered comes to mind,once they have your things you can never reach them,next they subbed out to another company for delivery which they tell you they don't do , liars! We are told we owe more money then we do and had to pay it or our things wouldn't be taken off the truck,and this was at 9 pm,nothing was set up as promised and both times my husband had to help to get the job done,you',d think for tips they had gotten this wouldn't have happen!! Do yourself a favor and steer clear of this company! Not a professional bone in their bodies!!If I had a camera I would have taken pictures,I'm really upset with myself that I didn't and that I chose this company, I hope that the one good thing that came from our awful experience is that we can keep others from going through this!! Good luck on anyone trying to chose a mover it's not an easy task!
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