21 Jul 2023 · MoveAdvisor
1.0 out of 51.0
You get what you pay for.… They gave a good price, but in the end with the damage they did, it will cost you more. They gave us an arrival time of between 7 AM and 8 AM and then called at 5:30 in the morning to say they would be there by 6:30 AM. Then while packing, they said they would have to charge a $45 Crate fee for a mirror, then wrapped the mirror in cardboard scraps, which protected it, but should not have been any additional cost. It was far from a crate. Then, when they arrived at the second house, they started to unload and immediately put a ding in one wall, and marks on the other… When I pointed it out, they asked for payment and refused to unload anymore until I paid. The supervisor on the job site called the owner of the company who started an argument on the phone with me which turned into a shouting match and continue to refuse to unload the truck unless they were paid first. Ultimately I paid them because that is how they have it written in their contract, so beware of that… After receiving the payment, they continued to unload the truck and put a large dent in another wall and scratched my banister on the stairs. The dings in the wall will require spackle and a repaint to repair… I would recommend you pay a little bit more and hire a professional company. This crew was obviously made up of laborers, and not skilled moving people.
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