24 Nov 2018 · MoveAdvisor
1.0 out of 51.0
These people have NO concept of customer care. They are totally unprofessional and inconsiderate. I used them in a move from Chicago to AZ. I had one unit of furniture, a bedroom set. no mattress or box spring, just the bedroom furniture because it was the one thing on the move that I wanted. After they had delivered all of the boxes and a motorcycle, within a day I was going to assemble everything. I found out that they had NOT delivered the wooden side rails and footboard for my set. I immediately contacted them and they casually said I had to wait till the driver emptied his truck. Next was that they had to look in the warehouse. These were not small pieces but without them I could not put the bed together. I eventually had to drill holes in the one thing that I wanted, to try and accomodate standard rails. It ruined the bed. I have since had to buy a bed to try and match the rest of the set. That was five hundred. This has already been too long so I won't go into the rest. I ended up, after months of aggravation dealing with this phoney outfit, signed and settled, because of the "between the lines" wording in the contract that states, basically, if you things are lost or broke..tuff. The amount was seventy dollars. I have had to contact three different companies, apparently associated with this bogus outfit and have yet, after eight months, received any compensation whatsoever. Avoid this company at all cost.
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