28 Aug 2022 · RemovalReviews
1.0 out of 51.0
- Pick up and packing in France - one poor guy was sent to pack up, arriving late at night - started then when I was not ready at all and ended up packing vital items like car keys and a lap top. He was stressed and overworked and clearly did not do a good job with all the breakages. He was from a Dutch company, and informed me that if I had gone to them directly I would have saved at least 1000 euros.
- Cost - was around 10,000 CAD, plus the number of items that we have had to source or replace while awaiting for the shipment totalling around 2,000 CAD. This was much higher than I have ever paid before and it was blamed on COVID
= Delay - this was also blamed on COVID, yet parents at my son's daycare here who moved from France in the height of COVID received their shipment within 2 months.
- Communication - was negigible throughout - I think I received 4 messages in the nine months. I even tracked the location of my own shipment
- Emotional stress - they have no idea what it feels like when you think everything you have lost may have disappeared
- Apology/humility - there has been no apology or humility at their end. This is the basic of customer service. I paid fully up-front and so there was no concern at their end if anything was delivered, what state it was in, how long it took
- Drop off of items - men were in a hurry, did not undo the boxes (apart from may be 10). I ended up paying my cleaners 250 $ to help me open them as my son was sick and I was working full-time.
All in all it was one of the worst experiences I have ever had. I have moved 3 times overseas and have never had these issues.
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