23 Jul 2020 · MoveAdvisor
1.0 out of 51.0
I moved from NJ to Florida.. Hired these unprofessional, inconsiderate company for my move cause they sold me a good quote for just boxes n 4 tv. Well I surely explained when given quote it would be between 40 - 50 boxes, plus 4 tv, different size tv, maybe a mattress n foldingbed wasn't sure cause more things still needed packing that I needed to take with me.. So they knew that from Beginning, mind you, I did all packing n padding, not them. So all they would had to do was to load to truck n unload to storage unit at my destination. So he gave me a quote n said he added extra space in case I did need it., I said no problem. I was happy with quote given, so mind you 3 days prior I called to confirm n explain to Kelly the supposedly manager that I had extra items n she said no problem let driver know. I said ok, she never explained to me the extra cost what so ever or asked about how much more? So I said cool. I never dreamed in my wildest dream that when movers arrivedthey would had added all these extra charges ,,shuttle n cubic footer prices,,, on the day of my move June 25th, 2020, so I called Kelly to explain why is the price was double, she said actually they had to use a shuttle cause a semi truck Would not fit ,, and that's a lie, I see semi trucks go thru my block alot and so she continue to say that its in the contract, I told her I did see that, she was not nice at all, and said you should have read small prints. I said who takes time to read small prints after ya rush people to sign the contract n take their money. really who?? Cause they don't give you enough time to read and ask questions. Once you sign that contract you are obligated to it,, not fair, I have a reading comprehension problem and I told the salesman that..so he knew that, so the price was jacked up double! I had a fit called my daughter to borrow money from her.. This was not expected at all. I explain to them that I was a single parent with only one fixed income, I had to sell all my big furnitute, bedroom sets and etc..to be able to afford to hire a movers, But they really didn't care. So after I got here, my delivery was suppose to be here by July 10th,, they deliver my goods on July 20, 2020.. And when they got here another dissapointment.. My stuff was in the middle of the semi truck, I had to wait them to get somebody else stuff out first, before they got to mines., Then the driver said, it may not be able to go thru. Rapidly I said you know drop my things at the gate.. So I had to rent a pick up truck from my uhual storage place to load it n take to back to my unit where my storage was. So mind you I paid 2,400.00 for a pick only in NJ and drop OFF to Jax, FLORIDA, on top of that I HELPED UNLOAD my things, but when I saw how damaged my brand new boxes was treated..n heard broken items in my boxes,, I was so upset I wanted to cry..I said this is not right at all. I ask the driver why are my boxes damaged,busted open and trashed like that, I paid for my items to be well treated n taken good care of and this is how they arrived to me so damaged,,, Why? All he said he don't know, all he does is pick up n deliver not loading. He knew I was upset..but I had no choice but to continue to help his one helper load onto the pick up rental, once again had that I had to pay to rent just to bring my belongings to the unit where my 3 daughters n grandson waited to help me unload the pick up rental.,,,I feel I deserve to be reimbursed for them lying to me, trashing my items n breaking my goods n for job incomplete. But I know I'm not cause they will continue to do this to other ppl and get away with it. But God don't like ugly. I will never ever use this COMPANY EVER AGAIN AND I WILL MAKE SURE MY FAMILY N FRIENDS NEVER DON'T EITHER! I HOPE YOU READING THIS RECONSIDER AS WELL!! DONT HIRE THEM!! They only put up Good reviews on their website to get you to hire them but once they got you to sign that contract, your obligated so they don't care., and no one will know the truth about their company. Until you have had an experience. RETHINK ABOUT HIRING THEM!
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