28 Jan 2014 · MoveAdvisor
1.0 out of 51.0
On September 20th, 2012 I received a quote from Ronnie Greene (ronnie@ushipguardian.com), of Guardian Moving & Storage. Also know as Guardian Moving, Guarding Shipping, & U Ship Guardian. The quote ($6849.00) was for moving 1000 cubic feet of household goods from Hawaii to Colorado Springs, Colorado. I asked Ronnie if this was enough space for a 4 bedroom house. I informed Ronnie by email on September 27, 2012 that I didn’t think this would be enough space. I also spoke with Chris Brown (chris@ushipguardian.com), Ronnie Greene’s manager, and I asked for an estimate based on the items I was going to ship. Chris Brown asked me to send an inventory of the items I would be shipping. I sent Chris and Ronnie a complete list of the items to be, moved. I asked for a new estimate. On September 30, 2012 I received a new quote for 1500 cubic feet ($10095.00). I asked Chris and Ronnie if this would be enough space for my household goods. Chris promised me that this would be more than enough space. He said he was so sure that he would send me an estimate for 1350 cubic feet ($8,749.00), because this is what he said I would probably need.
On October 2, 2012, I informed Ronnie and Chris that I wanted to schedule the pickup on October 16, 2012 with the 1500 cubic feet quote ($10095.00). I told Chris that I wanted to make sure that they brought the larger truck so that I would not run out of space on the day of the move. Chris told me that they would be bring the large truck and also asked to make sure that my street was large enough to accommodate a tractor trailer. I told Chris that it was, and he stated that they would send the large tractor trailer. I was called on the 14th of October by the Guarding telling me that the moving people would be on site between 8-10 am. At 10:30am they still had not shown up and I called to check when they would be there. I was told by Chris (the head of the packers) that they were on their way and would be there in 30 minutes. At 11:45am the movers finally showed up. They arrived with a small box truck. I asked Chris when the large truck would be arriving and he stated that it was unavailable and that the small one should be enough. I told him that I had 1500 cubic feet of household goods and that the one truck would not be enough. Chris said that he would have another small truck to use. Chris then asked what my quote was and I showed him the quote for $10095.00. He said that there was too much stuff to pack and that the quote they gave me was not enough. I told him that I had a binding quote for the $10095.00. Chris said that he would not do anything until I signed a new quote. I told him that I would not sign a new quote and that I was going to call Chris Brown. He said that he would call Chris and get a new quote. After speaking with Chris Brown he printed out a new quote for $16,095.00. I told him that I would not sign the new quote. He told me that I had to sign it and that after my household goods were packed I could call Chris Brown and have the price adjusted to $12,695.43, which is the cost a 40 foot container. I asked him how I could use the container if they didn’t bring it with them. Chris stated that they pack everything in smaller trucks and then place them in containers at the yard. I told Chris that I still would not sign the new quote. Chris stated that he and his crew were going to leave and that I would have to call and schedule a new pickup date. Chris and Guardian knew that I was leaving Hawaii in two days and could not possibly schedule a new pickup date. So being force to sign the new quote I signed the quote at approximately 12:45pm on October 16th.
The next day I called Ronnie Greene and told him what had happened. He informed me that he couldn’t do anything that I would have to call Chris Brown. I called Chris and explained what happened. He stated that they should have used the quote that he sent for the 40 foot container ($12,695.00). He said that he would have to speak with his boss Mateo McDaniels, mateo@ushipguardian.com, Customer Service, Guardian Moving and Storage,( 323) 973-2645. On October 19th Mateo sent me an email stated that he would review what happened and get back with me. After not hearing back from Mateo, I called him everyday only to be told that he was unavailable, I finally was able to get Mateo on the phone. Mateo told me that what the movers did was wrong and that he would give me a credit of $100. I told him that that was ridiculous. He told me too bad I would have to pay the full amount and that I could file a claim after paying for and receiving my household goods. I asked Mateo to speak with his boss and he told me I could not. I then called Guardian and asked who the supervisor was, and was told it was Lee. I took over a week to speak with Lee. She told me that I signed a contract and that was it. I asked to speak to her supervisor and was told that I could not. She stated that I could only speak with her.
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