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Recent reviews

C
5 Sep 2019 · MoveAdvisor
1.0 out of 51.0
This was a local House hold Goods (HHG) move DoD Contract. The movers showed up around 10:00am on day 1 as the company told me the day before, Everything after that was a disaster, They damage the townhome walls, door and floors. They did not care at all for our belongings, most of the room furniture got damage by them either droping it or hitting thge walls with it. The mover were disrespectful with me and my wife, as this was happening we contacted the company and they told us that there was nothing they can do to help just to take pictures and make a claim. The mover started to get mad if we take pictures of the damages and at one point they were acting very aggresive. The Ft Meade property office quality inspectors arrived noticed that they were using used boxes for everything to include mattresses and clothing and told them that they can't do that. The movers said that they were not using the used boxes and hide the ones they already pack. Then they tried to use Shrink wrap to cover the mattresses, at that point I went and purchased Mattress Bags out of pocket to try to protect my mattresses at least from getting dirty. The and report is not complete but the initial clame has a broken flat screen 65" 3D TV a king size matress and most of the office furniture and master bedroom and my son furniture. I am still waiting for the claim to be paid but for my bad luck the claim service they used one with the worst ratings Triology Claims (tryologyclaims.com) The first communication with them was already bad the lady was already trying to tell me that my tv may have cost so much but that she can replace it now for like a 1/4 of the original price for the same size TV. (I know she can't because the TV was a Samsung 3D that samsung does not make and people still selling it used for 3799.00 in amazon.) but let see what we happened the company that inspected the property said that everything need to be replaced so let see what happens now. the day after the move I had a voicemail from one of the owners and he was aplogising for the service and that he was going to do right by us and take care of the damages, he also said he was going to be personally involved in the process. To be honest I see him involve in the emails but the moment I called about the TV his answer was more like give a chance to the claim company they know what they do and they are there to protect him from people that are trying to basically scam him for money. I am not like that I just want him to pay for what they broke I really want them to pay like the government policy says full replacement cost and if the tv is no longer made or a newer tv with all the features to include 3D then they need to pay the full replacement cost in this case $3700 and the $3000 for the mattress that is all I am saying. If they had taken care of my stuff they wouldn't have to pay anything but they didn't and we are not including other items because we did not care about.
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C
19 Dec 2018 · MoveAdvisor
1.0 out of 51.0
Do not do business with this company. If I could include photos with this review of the damages that were caused by the movers I would. I was told the movers would arrive between 830am - 1000 am, but didn't arrive until after 3pm. The movers were very careless with my items. They broke my dresser into pieces, dropped a box of shoes and containers off of truck, ruined my bed frame by dragging outside and did not properly wrap my mattress before placing it on the truck. After arriving to my new residence my mattress was left bare on the truck with no protection over it. Instead the movers used 2 dirty blankets to cover it. However the blankets fell off and now I have stains all over my mattress. Luckily I took pictures of everything before they moved my household goods to file my claim. I still have yet to hear back from Guardian regarding my claim. If I can save anyone the headache by not doing business with this company..DONT!
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M
21 Apr 2014 · MoveAdvisor
1.0 out of 51.0
This is by far the worst company to have to move your household goods. Do not use them!! After we got our first quote we asked for a second since we sold some of our items. In the first quote we were given a $150 discount as a returning customer. But, in the second quote they took off the Discount. After many phone calls and emails we were finally told that since we lowered our inventory of products to be shipped they would not honor the $150 discount. After complaining about this Sarah sent me a new quote. This had the $150 back in there IF I promised not to write any bad reviews about the comany. Is that bribary or what?? We told them to keep their money. I wanted to make sure other people did not have to go through a terrible experince. Guardian is terrble about returning phone calls and emails. I do not know how they keep Chris Brown on their payroll. He is non existent after he gets your deposit. The movers were suppose to come in the morning to start packing our products. Chris promised this would happen (Hawaii movers said he cannot make those promises). I recieved a call from movers saying they would be Late. They arrived at 5:30pm and told us that we were the last house on their list. No one told them, they said, that we were suppose to be moved early in the AM. It was after !0;30pm when they finally had everything packed. We still had to stay and clean our house for an early morning inspection. We now have damaged goods but Guardian does not deal directly with that. We now have to go through another agency that processes it for Guardian!!
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L
17 Dec 2013 · MoveAdvisor
1.0 out of 51.0
We are still finding damaged goods. They broke all the serving pieces for my china, broke my Jeff Change vase, my bird of paradise etched wine glasses, Christmas decorations, every single lamp was damaged, all our clothes had to be washed or reironed in order to be wearable. They denied our claim for our broken stereo receiver, calling it a portable stereo, stating that the pictures weren't good enough-the knobs were bent the connections were cracked and even the casing was cracked, but they didn't offer to let us take better pictures. We are heartbroken. Why were we not told prior to pick up that we should take our clothes off the hangers and fold them? They just threw everything in boxes and packed them down. The Navy arranged my two previous moves and wardrobe meant our clothes where hung from a post in the box and arrived at their destination in fine condition. They lost our sofa and a chest of drawers for two months, only to return them to us totally trashed. I've never be treated so poorly by a bussiness in my life, and I feel so stupid for just trusting them. It was a last minute move and I didn't do the proper research. I hope that if you are looking for a moving company that you look further than the BBB, as I guess we disgruntled customers are too busy or too heart sick to pursue this any further with the BBB. Note that all our moves resulted in some damaged goods, but the companies always gave us compensation. I don't think anyone will get suitable compensation from Guardian CA.
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A
17 Oct 2013 · MoveAdvisor
5.0 out of 55.0
I am a rep from Guardian Moving and Storage in Baltimore, Maryland to clear our name. We are not joined nor do business with the Guardian in California. We only do Pack and Pickups in the DMV area. We do not do any Commercial, individual or residential moving or storing at all, we only do DOD and Gov Contracting for Military personell. These complaints are for another company named Guardian Moving and Storage that is located in California and Hawaii but they are put in under our number and sometimes even our address and phone number. I hope you all have a wonderful day! Alicia N. -Outbound Coordinator.
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