21 Dec 2022 · MoveAdvisor
1.0 out of 51.0
Worst moving experience of our lives! I've moved 7 times in the past 15 years, and Harrison's made this the worst one by far! Every thing started out well when the movers came to pack the house. It fit nicely in one large truck and some into a smaller one. We discussed insurance previously and wanted whatever would give us the most accurate amount if something happened.
Our items went into storage for a week while we stayed in a hotel out of state and until we could move into the new home. We were told they unloaded the entire packed truck, combined it with the smaller truck, but still left 800lbs of our items behind to put it all on a larger semi with someone else's things to come to Maryland. They claimed "fuel saving costs" to benefit the company, but when I already paid almost $1,000 in fuel for that truck for the move (as part of the $8,000 they already charged), this was not acceptable. I was furious they moved everything truck to truck (after I told them they better not do it) because this is where a lot got damaged and lost. Apparently, the company comes before the paying customer.
Delivery day came, and they unloaded 90% of our items. They lost our ladder and two large glass vases. 2 of our good dining room chairs were destroyed, wine glasses shattered, desk busted, cookware cracked, office desk smashed, printer busted and no longer working, and countless scratches and dents on many pieces of furniture! Some boxes were crushed beyond recognition. Then they said another truck would be on the way with "items deemed less important". This ended up being half of our clothing we needed immediately, as we were flying out of state for a conference and needed our clothes! Their operations manager was a nightmare to deal with. The second truck was supposed to come the following day - we were told as the first was being unloaded, but then they tried to push it back and never gave us a time. I had to hound them to get it delivered within 2 days so we had clothing.
Then we kept going back and forth about our missing ladder and glass vases. Harrison's kept naturally saying everything was delivered and their warehouse keeps excellent tabs on items. Yet there we were, missing items AND we had someone else's workout weights! Obviously, they can't do anything correctly. They never did find our items and we had to file a claim.
Just under $2,000 in damages and missing items. We had to hoop jump with Apple Moving Insurance, spreadsheets, photos, values. They had 60 days to give us a reimbursement amount. It took well over 60 days and instead of insurance giving us the $2,000 in damages they caused, we got a whole frigging $153.00! Then they made all of these excuses in the email as to regulations and why they can't pay us more. We asked for the best insurance and this is what we got!? Insurance is there to cover damages, not screw over customers.
NEVER, I REPEAT NEVER use Harrison's Moving! So many awful reviews of how they run their business and here's another. Yet, my favorite part will be when they read this, they want to save face and reply, "Oh, we're so sorry you had this experience, we want to make it right, contact us here and we'll help you." I'm done dealing with anyone who works for you. You truly want to make it right, send us a check for $2,000 to replace the items your company lost or destroyed. It won't make up for the hassle and headaches, but at least it'd be a start!
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