4 Jun 2019 · MoveAdvisor
2.0 out of 52.0
Do not use this company!!
We moved from Virginia to Hawaii and got a quote over the phone for $6000. We ended up paying over $37,000! Yep, and we almost had a heart attack when the team lead gave us the price. We were speechless. We should have told them to take it off the truck right then at 9 pm the second night, but we didn't. I had several moments on the pack out that I wanted to change my mind, but I didn't listen to that still small voice of reason.
Let me give you the pros and cons and you decide:
Pros:
1. Packed well. Andrea and Tracie work the east coast and they know their stuff. They have some personal drama, but they can pack a truck.
2. All of our stuff arrived with hardly any damage. Only one item missing, a two wheel dolly, but Kenny gave us his after moving us in.
3. Kenny from Arizona. Nicest person we dealt with and a real professional. Loved him.
4. We did get a discount from them since they exceeded the contracted 60 day delivery date. It was 1/10th of 1/6th of our charge, so we paid $30,000 at pick up and still owed $7,000 which had to be paid in cash to the delivery mover. They took off $700. It is something.
Cons:
1. We got our quote over the phone from Paula. She only takes the orders. You will never speak to her again after your things are taken, so she does not have to be responsible for anything she tells you - make sure you use a company that sends someone out to look at your stuff and give you a quote in person!!
2. There is different pricing on everything after you sign. They charged us double for all the extra belongings we had.
3. They won't pack your items unless you pay exorbitant rates. - This is not disclosed over the phone. You are expected to have everything already packed before they arrive.
4. They don't have their own trucks or boxes. They rented U-hauls and bought boxes at retail prices. You pay extra for that!
5. They don't deliver when they say. We packed out on Sept 3 and were supposed to get our stuff on October 9. It arrived March 11.
6. Lots of disorganization and lack of communication in the office. We got promises for deliver dates for months, We called and called and they kept saying two weeks - two weeks. Not true.
7. They were Inflexible on the delivery date. I already had a plane ticket to Australia and they would not deliver a day early. Thank goodness my husband was flying 2 days later. I didn't dare ask for a later delivery date for fear that we would never receive it.
8. They are located in California and their employees fly from California to your location. You pay extra for that.
9. They took our stuff from VA to Pittsburgh and unloaded it from the truck onto the container. Then the container was sent to California to be shipped to Hawaii. Not sure how long it sat on a pier or why, but we didn't see it for 7 months. 6 months after our contracted delivery date.
It was such a headache. Find a reputable company with 5 stars from the Better Business Bureau, please. Save yourself the stress and headaches.
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