25 Aug 2019 · MoveAdvisor
1.0 out of 51.0
STAY AWAY. I've moved several times and this was the worst moving experience I've ever had and now I need to file a claim for damages. The people at their office do not communicate with the truck drivers and will say whatever they think will get you off the phone. Their price estimates are also way off. If you think you're getting a good deal, add about 70% to your quote; their software grossly underestimates the volume of certain items and unless you know the cubic footage of your stuff beforehand, you won't catch it until they charge you for it. For reference, I was quoted $2800 and got charged $4200. My estimate was only off by 170 cubic feet.
These guys showed up to my house 4 hours late, tired as hell because they drove from Baltimore to Boston for the job. They were scheduled to deliver my stuff between 5-8pm on a Friday; I get a call at 829pm saying they have 6 hours left on the road so they're going to come the next day. Why couldn't they tell me that 3 hours sooner, when I could still change my plans?
Then, when they show up, half my furniture is broken. I'm not kidding: a dresser is missing a leg, 3 wheels from a serving cart are gone, one of my side tables is destroyed. Oh, and you better watch them put your bed together if they took it apart, because they put my headboard on backwards and stripped EVERY SINGLE BOLT in the process, so I can't even fix it myself!
I'll update this review based on my experience with their claims (for my damages) and refunds (I have a second job booked with them that I'm canceling asap).
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