15 Sep 2020 · MoveAdvisor
1.0 out of 51.0
We were confirmed for August 14th to have our items picked up in Warwick, no one showed or answered our phone calls as we waited( Our initial contact was Lucas Wood who promptly disappeared once the contract was signed). We were not able to make our planned flights to Florida because they called us at 8 pm , on the 14th to tell us they were coming on the 15th. sorry!
So Now it is September 15th , we are in our apartment in Florida, We still do not have our items our a date when to expect them.
We have had exactly to Phone calls answered in the past 30 days from ID Nobles.
The only comfort I have in reading all these terrible reviews is that they are a real company.
I have in writing from 2 associates at ID NObles that the move time is approx 2- 5 business days. I won't reveal there names in case they are good people but just dumb??
When I did speak to one associate he stated that there are delays because of the Quarrantine, however I was informed in the second and ONLY OTHER phone that was answered , that our stuff was still in a warehouse in NY, not quarrantinig in Florida.
Again I won't reveal their names in case these two associate are not scammers but just dumb.
I have reported them to the better business bureau for negligent customer service and false advertising, they out right lied to me.
I was a small business owner, and we all understand there is fine print in contracts, however and although I might not have been "technically liable" for an array of situations, as a business owner, I did not make it my practice to act negligently, ignore my clients, and literally lie to them under the umbrella of "we are human and all make mistakes".
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