28 Dec 2019 · MoveAdvisor
1.0 out of 51.0
Ideal gave me a 2 consecutive day window for my move. The dates were quickly approaching and …no call from Ideal. I started calling them and they could not seem to tell me which day the movers were coming. I had to be present on the day of the move so I could get them into my storage unit facility.
I only had boxes of personal items, no furniture and nothing larger than a large sized packing box.
The dates came and went, no movers, no phone call, no messages left for me on my phone.
I started calling, looking for any information. They finally gave me a date some days later.
While sitting outside of my storage facility gates, waiting for them to show, the movers called me and told me they were on their way. When I asked where they were exactly, they told me that they were approximately 7 hours drive time away. It was already 6 p.m. and the storage facility closed out its gate locks at 10 p.m. I told the movers that there was no way they could get to me and gather my goods before we were locked out of the facility. So then they told me they would be there by the next morning by 8 a.m.
At 8 a.m. the next morning I was waiting outside of the gates, again, and again—no movers.
I called the company to complain and told them to cancel my contract. They proceeded to tell me that I would now be subject to a cancellation penalty fee. I told them that they had already broken the contract by not showing up on the dates I had requested for the move, as well as the second attempt and now I’m still sitting at the storage facility waiting for someone to show up for their third attempt.
Finally at about 8:35 a.m. they roll in. Actually it was one "moving" guy and another guy who only stood around for the next 2 hours tallying up the costs and additional charges on his calculator.
There were costs the number of steps between their truck and my storage unit, extra packing materials, extra boxes that they chose for some of my separate things, as well as an additional uncharge for additional small sized boxes.
This went on for hours.
The plan was for them to move my items to a storage facility and hold it for a period of 2 weeks, then later deliver to my new address.
When the calculator guy was quickly taking me through the sign off pages, he took his pen and crossed one whole section of the contract and told me, “this does not apply to you, so don’t worry about it”. Right next to this column he had me sign to assure that I would have some recourse for damaged or lost goods. Only later did I find out that the crossed off section would have allowed me to claim the full value of my damaged and lost goods, instead of the section I was asked to sign, which allowed me to claim something like 6 cents per pound of lost or damaged goods!
Once I was at my new location the date for the movers to deliver my things came…and went. I started calling them and they couldn’t tell me when they would be coming.
Two weeks after the expected and agreed date, I got a call one morning and it was the movers, telling me that they were on their way and would be at my address by 3 p.m. that day.
They then told me that they could only accept cash for the final payment. I had to dash out to the bank and get the money so I could pay them. So 3 p.m. comes,…and goes,…then it gets later and later,…
At 10 p.m. they finally arrive.
When they opened the back of the truck I stood there looking in side and immediately knew that not all my boxes were in that truck. In addition to this I observed that my boxes were not secured in any way and were strewn all over the back of the truck, splayed out all over the floor of the truck. I told them that I didn’t think that they had all of my goods, but they told me that they picked up my stuff at a pod facility in Los Angeles and this was all that was in it. All of the boxes were incredibly filthy, broken into, busted open and some were literally crushed. I even had some boxes marked fragile that were totally annihilated. I did not want these bug-infested, filthy boxes inside my house so I had them stack up everything in my garage. I had a total tally of the number of boxes that were originally picked up and I estimated that there were at least 10 boxes missing. I was missing dishware, glassware, clothing, some stuff from my garage, electronics, and other personal items.
When I started opening the boxes I found broken and shattered pottery, damaged housewares items that were completely destroyed and unusable, items oozing out of the boxes that were crushed open. It looked like they had run a steamroller over my things. That, or threw them down from some high level on top of each other.
When I went to initiate a claim was when I found out about the section that was crossed off in my contract for the amazing amount of 6 cents per point of damaged/missing goods. The claims process also wanted photos of everything, purchase receipts, etc. This company should be put out of business.
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