26 Feb 2014 · MoveAdvisor
1.0 out of 51.0
I interviewed six companies, Dan Lamar of I move Green/Bekins, gave me the highest price, predicated on his assurances of excellent service and professionalism. I was moving expensive furniture, stereo equipment, original oil paintings and extensive wine glass collection of Riedel, from Germany plus my burl 84" high grandfather clock. Lamar spent literally hours explaining how every item would be packed, crated, protected. Firstly they packed the glassware fine if you consider placing a piece of stereo equipment at the bottom of a fragile glass box. They left a painting among our personal property and charged us for the crate $195 that was never delivered. They crated the other paintings in wood, without bubble wrapping the canvas and frames, so they banged against the crate, one now completely worthless, the canvas being scratched. The painting they forgot, they picked up later and shipped to me in a mirror carton. They snapped the first weight of the clock and never included the pendulum in the $250 crate, lost it, found it and shipped it 6 weeks later in a cardboard wrapping (looked like an accordion). Had no materials to wrap my mark Levinson #23 amplifier, but wrote on the inventory that they would bubble wrap and crate prior to shipping, haha. Bekins/Wheaton"S claims adjustor, Gino Germana & Son, Inc. Was a furniture touchup and repair man, by profession, and never even heard of mark Levinson stereo equipment, we showed him the cardboard it was shipped in, upside down, the sparking and the left channel not working and he reported that there were to dents on the steel encasement of the 100 lb amplifier ($9000) replacement item; he had to agree about the clock, but never saw an original museum quality painting in his life and said the 50-year-old nails in the frame split the wood, and couldn't see any damage on the canvas. End result we paid for full replacement value and Laura Pung, their claims manager denied the claim. They were the highest bid but promised full replacement value, so we took them, then they took us for thousands of dollars. Did I mention the movers tried to extort 20% of the total bill as a tip? Bekins/Wheaton movers, save your possessions, find another mover.
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