1 Aug 2026 · MoveAdvisor
1.0 out of 51.0
This Company is an absolute travesty to international moving and an utter scam. They are unprofessional and unethical in every way. We moved from Vancouver to the UAE. The packing team were pleasant enough, but ran out of time and had I not packed alongside them, we would never have finished in the allocated time. Some furniture items were badly/insufficiently packed and I had a huge insurance claim as a result because of so much damage! I got a quote for a large container, turns out they were unable to fit all the items which I was only notified of many weeks later. My shipment was delayed 3 times and I was never kept in the loop but had to chase for information. At this point I was staying in Airbnbs and had to book and move at the last minute as I couldn't move into my house due to the shipment delay. My shipping quote was for a fully inclusive DOOR TO DOOR service. Turns out, IMS put my container on a French shipping line which is renowned for not letting containers off the ship. This meant that on arrival in UAE a month later than expected, I was then lumped with HUGE additional costs out of the blue - due to the container not being allowed off the ship, I was now being charged labour costs for unpacking the container port side, shuttling to the Customs and handling facility, demurrage charges (due to delay), further handling charges, and finally further charges to have my items delivered to my residence by trucks - WHICH I HAD ALREADY PAID FOR IN MY DOOR TO DOOR payment! My hands were tied and had to pay as otherwise my things would not be delivered. Upon delivery, we realised that as they couldn't fit all our belongings, loads of items were missing; the worst part being, there was no thought or care from IMS to ensure the items that were IN the container were complete. So we had our table frame delivered but no table top (it had been dismantled and the table top was still in Canada), we had our beds delivered but not all parts, so were unable to assemble them. It was absolutely mind boggling how they did this. I had to wait a further THREE months for my remaining items to be delivered!! There was barely any communication from Patricia to update, I kept having to chase for answers. When the remaining boxes and furniture parts were finally delivered, I was told by the agent that I needed to pay extra to have the beds and furniture items be assembled as they hadn't been informed to do so by IMS in Canada. It was an absolutely infuriating experience and extremely stressful! And lastly, nobody told me that one of my boxes was missing and had been found in Montreal - I happened to find out when dealing with the insurance person at IMS, Vanel, who casually slipped this into an email. When I questioned HOW AND WHY this happened, I never received any answers, just told that it will be shipped. Since then, I have written repeated emails to find out the status of my missing box shipment and I have been COMPLETELY GHOSTED AND IGNORED by IMS. It has now been almost a year since we moved to UAE and I am still missing my belongings and nobody at IMS is replying to my emails or updating me. DO YOURSELF A FAVOUR AND NEVER ENGAGE IMS for your moving needs - they are SHOCKING and you will end up spending more and having the most stressful experience. I have moved internationally many times in my life and have several stories to tell, but this has by far been THE ABSOLUTE WORST MOVE EVER!!! DO NOT USE IMS - COMPLETE AND UTTER SCAM AND THEY SHOULD BE SHUT DOWN PRONTO!
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