6 Nov 2014 · MoveAdvisor
1.0 out of 51.0
Moving is a stressful experience but my most recent move was made ten times more stressful thanks to Integrity Movers. Heed my warning: DO NOT USE THIS MOVING SERVICE! They have no real concept of customer service.
My story:
**I was scheduled to move on a Sunday. Did not receive a confirmation call the day prior.
**When I called to confirm Sunday morning around 10am, Brandon assured me that his guys would be giving me a call within the hour and would be at my apartment to move me around 2pm. (An hour later than originally scheduled.)
**2pm came and went. Didn't receive a call from anyone. Called and left a message around 2:30pm. No response; Called in 30 minute intervals for about two hours, then switched to 15 minute intervals. (I guess they got tired of me calling because then the phone would ring twice, then go to voicemail.)
**5:30pm finally heard from one of the movers. He gave me some sob story about how the drivers' phone died so he was unable to keep me updated on their status. Complained that he got called into work to help out since they were running so far behind. All would have been forgiven if he had said that they were on their way to my place but he proceeds to explain that they have two more jobs to do before they could get to me. He couldn't give me an exact time as to when they would be arriving -- only told me that it would be "really late." Mind you, I had to go to work the following morning.
Thank God I sent my fiance to Uhaul before they closed at 6pm. We called on some friends to help us get the job done. Though we didn't finish until well past midnight, it was worth not giving a dime to this undeserving company.
One star is too much for a company that ignores calls and runs upwards of 5 hours behind schedule. I'm still waiting for a sincere apology for their horrible customer service. And honestly, I'm beginning to wonder if the glowing reviews I read were falsified. .
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