14 Jan 2024 · MoveAdvisor
1.0 out of 51.0
After scrupulously scouring the internet for a reliable shipping company, I came across this specific review page for International Sea & Air Shipping and saw the ratio of good reviews to bad (I wish I would have read all of the not good experiences as they're pretty spot on).
I was in the process of moving to France and had a pretty large instrument (Vibraphone), that needed to be shipped. The men came to my house, gathered my things, and my vibraphone, and communicated to me that due to the size of the vibraphone it would need to be consolidated into a single package at the warehouse.
Having never done this before, I didn't see this as odd.
A few months pass, my boxes arrive in France, I go through each of the boxes and find that the main piece of my instrument is nowhere to be found. The men that international moving co hired to bring my items to the warehouse, collected my things, and did not package the most important part of my instrument.
Meanwhile, everyone at international moving kept reiterating that they did, yet logically, had they shipped it, it would have been with my belongings.
Fortunately I took out the insurance policy, but even still, the insurance deducted $500 from the total of the missing item ($829) to receive the difference of $329. Which means I am still having to pay $500 + international shipping for my missing part.
The company has not offered to make any of this right and refuses to help with international shipping of the missing part, which is honestly the very least they could do for putting their customers through such a headache.
Regarding customer service, Ronnie was mostly great. I feel like he told me what I wanted, but I don't think they actually tore up the entire warehouse looking for my item, as he also reiterated that they swore they shipped it, which doesn't provide much inspiration for a deep search.
Hillary lacked in customer service skills to the point where I asked her to refrain from communication with me. She was rude, short, and often dismissed any questions I had with a, "Thank you."
Jeanine was perhaps the most professional.
Overall, zero accountability for their wrong doing and rather negligent and uncaring with people's belongings.
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