14 Dec 2021 · MoveAdvisor
1.0 out of 51.0
Interstate Moving entices customers with false promises of a fast, affordable delivery and falsified 5 star reviews, knowing full well that it will not be able to deliver the customers goods within the promised time frames (the company has only one registered truck in its fleet). Despite being fully aware of the significant distress and hardship which such shipping delays cause its customers, Interstate continues its deceptive practices, justifying its actions with a fine print provision in its Bill of Lading, which states that that company has up to 30 business days to deliver customer's goods. However, when speaking to prospective customers, the company's sales representatives never provide this time-frame; instead, they state that the goods will be delivered approximately 5-7 days from the date of pick-up. When customers inquire why their goods have not arrived within the promised time frame, Interstate unleashes Ed Livingston, its general manager, who proceeds to intimidate, threaten and insult them into submission. When speaking to the company's sales rep, Mike, we were promised a delivery time frame of 5-7 business days; we did not receive our goods until a month and three days after the date of pick-up. Nobody in the company called to give us an update, and when we contacted Interstate about the whereabouts of our goods, we were insulted, threatened, and harassed by Ed Livingston, who who proceeded to insult, scream expletives, and threaten baseless legal action against us. Mr. Livingston referred to me, a 32 year old woman, as a little girl, demanded that the women [my mother and I] get off the phone, so that he could speak with my husband, and referred to my husband as a "d***head,"as a "little f***," and as an "arrogant jerk, who needed to learn his f***** lesson." The General Manager then threatened to transport our goods to a warehouse in Washington state, where they would be held indefinitely, unless we signed a non-disparagement agreement absolving the company of any wrongdoing. Mr. Livingston then proceeded to hound us with phone calls and to send hostile text messages, including insinuations that he knew where we lived (see PDF). He even called us, posing as "Thomas," Interstate's alleged legal counsel, to terrorize us into signing the non-disparagement agreement. Although we finally received our goods (save for a box of kitchen items which Interstate lost), it was not worth anywhere near the trauma and suffering which we had to endure to save several thousand dollars on the move. Feel free to reach out if you were also the victim of this company's schemes.
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