30 Jul 2019 · MoveAdvisor
1.0 out of 51.0
They had everything packed by the end of the second day and prepped for the truck the next day. When the truck came to get everything loaded, they did not bring any tools with them and did not ask if I could get any out of my big tool box that was not wrapped up and that she had access to the keys for. So when they packed the truck our bed, high boy dresser, and other furniture with legs went on the truck with the legs still on. They also took both my large ammo cans that are full that I had set to the side because I knew that they would not go on the truck and I’d have to put them in our POV I was planning on this and not a big surprised, but when I got home they were on the truck already and since they were up front and berried they didn’t want to do anything about it. Once we got moved up to NC we called the receiving Wearhouse to make sure they still planned on dropping our stuff off on the predetermined day that we set up when the truck came to pick our stuff up. But they didn’t know anything about it and had no record of our stuff being at their facility, it took them 24 hours to find our stuff and call us back that they had found it. Than they told us they couldn’t have it out to us for another two to three weeks, we contacted the supervisor/manager and that got cut down to another week. Once our stuff arrived the driver told us right off the bat we where not going to be happy because when he was getting everything ready he found a couple things broken like the highboy dresser. As they where bringing things in we started unboxing things so they could take some of the boxes and paper back with them(less for me to take to the dump), this is where things got really bad. We opened the TV box and it had all kinds of things in it suck as a metal key holder and coat hangers. We found that some of the boxes did not have any packing material in them and things were just tossed in the boxes, and some of the items were purposefully broken to fit in the box it was in, the box was too small to actually fit in the box. My wife’s saddle was put in a very large box from the garage and my car jack stands had been tossed on top of it puncturing it and putting large gauges in the leather. We also found that the head and foot board to our bed had been snapped, again because they did not bring tools to take the legs off. So we started to work on our claim for all the damaged stuff and they also sent us a review to get feed back from the move, wanting to hear how good they did. We posted everything that had gone wrong up till that point and we got a call from the owner begging us to remove the post because they are a small family run company that needs the military contract or they will go out of business and they would make sure we were happy at the end of the insurance claim. So we obliged them taking their word that we would be taken care of. We are now working on our eight month of the claim and we just got our check for much less than it should be, because they were price checking the wrong stuff to make it cheaper and were told this was the last offer take it or leave it. So we took it cause we are over dealing with this company. I will do everything I can to make sure the military movers know what has happened and I can only hope they loose the contract. We were not the only ones that had this problem coming out of FL we had someone move right before us that had the same kind of thing happen to them.
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