10 Dec 2024 · MoveAdvisor
1.0 out of 51.0
We are disputing our nonrefunded deposit charge of $1371.96 with Jet Moving. Jet moving kept our deposit even though I cancelled and requested my deposit money refunded within 24 hours. The same night I made the reservation my husband, who is terminally ill,had to unexpectedly be admitted to to the hospital. The next day I contacted Jet Movers, James, to explain our situation; and requested cancellation and refund. James our contact at Jet Movers said that he would cancel the reservation. He had told us numerous times we could cancel before the move with a full refund. This was also stated in the contract under the refund section. That was the last we heard from Jet Movers. During this difficult time with my ill husband I called and left numerous messages, texted, and emailed info@jetmovingandstorage.net numerous times over the next days and weeks. No return calls, emails or text. We are on our 70s and this money is a great loss to us during a very difficult time
Also, according to their return policy I sent a 2 separate cancellation and refund emails. I never received a response back from Jet Moving either by text or phone or email. It's like they disappeared once they had our moving deposit. We did not receive any services which I paid for. I truly feel like I was deceived and defrauded once Jet Moving received deposit money. No services were rendered and I diligently followed their return policy to cancel the move, with no respond back from Jet Moving. I have kept proof of my numerous attempts to contact Jet Movers and have proof of my interactions.
Please Jet Moving refund our deposit money in the amount of $1371.96. My husband is gravely ill and we truly need that money during this extremely difficult time. There is no valid reason why you should not keep our deposit. Thank you for your assistance in this important matter. Julie Khoury
Read more