31 Jul 2026 · MoveAdvisor
1.0 out of 51.0
We chose JK Moving because of its reputation for quality and care, which makes our experience all the more disappointing.
Our belongings were loaded in Chantilly, VA, on May 30. The moving truck arrived already more than one-third full with another customer’s shipment. About five hours into loading, it became clear that everything would not fit. The driver asked to place some of our belongings on the truck’s exterior tailgate platform. I reluctantly agreed only to outdoor furniture because, by that point, we had little choice. Our belongings were being moved into storage, and the crew knew this.
When we finally unpacked several weeks later, we discovered just how far the crew had gone to make everything fit. Without our knowledge or permission, at least five wardrobe boxes had been unpacked. Professionally cleaned and pressed clothing was removed, rolled in packing paper, and stuffed into open spaces throughout the truck. More than 40 dress shirts, numerous formal dresses, and nearly all of our hanging clothes were left badly wrinkled. We also discovered that a box of clothing had been transported outside the truck, despite my specifically saying that no clothing should be placed there.
The crew also dismantled nearly every piece of furniture that could be taken apart—including items that clearly did not need to be. Table and chair legs were removed, a small kitchen table was disassembled down to its hinges, and even the shelves inside our refrigerator were removed so boxes could be packed inside it. Because our belongings were delivered into storage rather than our home, no one from JK returned to reassemble these items, leaving us to spend many hours doing it ourselves. Ironically, the estimate and price we paid included delivery into our new home and reassembly of everything the crew took apart.
This experience left us with the impression that many of these decisions were driven by the lack of space on the truck rather than by proper care of our belongings. Unpacking our clothing without permission, transporting items outside the truck after we specifically objected, and unnecessarily dismantling furniture created a tremendous amount of extra work and frustration.
Based on our experience, the level of care we received fell far short of the premium service we expected from JK Moving. I wrote and provided pictures to them and have had no response.
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