4 Jul 2021 · RemovalReviews
1.0 out of 51.0
This isn’t a removal firm; this is a holding company consisting of a couple of blokes and one helpful member of staff. On the day of your move they send over whichever “freelance” staff they can get hold of.
We booked packers the day before our move, including dismantling our flat pack wardrobes. Two guys turned up - one later than the other after being stuck in a taxi on the way to buy the packing materials from Big Yellow Storage. They had no tools with them and were only vaguely aware of the jobs that needed doing. One had to leave by 1pm.
The ‘company’ phoned immediately from a ‘caller withheld’ number demanding payment. I stated that I wouldn’t pay the full amount until I’d seen them begin to dismantle the wardrobes; I couldn’t trust that they would do the job without any tools. The bloke on the phone from ‘head office’, and his ‘deputy manager’ that he also put on the phone, became rude, intimidating and verbally abusive. He called me a scammer and instructed his packers to turn any boxes they’d already packed upside down and leave my stuff in the street. He claimed he would phone all other removal companies to tell them to not enter into business with me.
Up until paying a deposit this ‘company’ was fairly helpful and the emails I received were professional. Afterwards though there were limited ways of getting hold of them, no names of staff members were given and eventual emails were casual messages with poor spelling and grammar. Don’t waste your time or money on K1.
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