2 Dec 2014 · MoveAdvisor
1.0 out of 51.0
We had a bad move. It started with the salesman telling us that he could get us used cartons so that we could pack our non-breakables and save money. He only got us small boxes. We bought over $200 of boxes from Home Depot. Loading day was no better. The driver was Steve - do not ever accept him as your driver. The movers ran out of tape before they were half way through the pack - they used the tape that we bought to complete the packing. The movers did not have any mirror boxes for pictures, art and glass. So our item were wrapped in padding. Annoyances so far, no real big problem yet. The first big problem was that the company decided to add another load to ours. It didn't fit. The wardrobes that we packed were upended, opened, heavy boxes were put on top of our clothes and the wardrobes sealed. Our refrigerator was opened and filled with anything that could fit. Our wrapped items were repacked in mirror boxes and smaller boxes. A bicycle was taken apart. Steve told us to be grateful as the other people's matresses were tied to the back of the van. Next big problem was delivery. The movers crushed the concrete under our door - when I showed Steve, he said that our builder should repair the concrete. Many items were damaged due to the over loading - chairs, end tables, armores, a tea cart, a clock, a straw hat, suit buttons were cut off. And, of course, our clothes needed pressing due to the boxes being inserted in our wardrobes. And the movers did not assemble all the items that they disassmbeld for the move. The final problem was the handling of our claim. We purchsed full repalcement, $0 deductible insurance. Other than the furniture repair and a parial amount for the bicycle that was not reassembled because the parts could not be located, our claim was rejected. Steve denied the concrete breakage and stated that our cars were parked in our garage, even though they used the garage as a staging area as it rained during the unloading. And my car was availble for me to buy their lunch. They denied coverage on every other item as we packed some items. Even items that were delivered in mirror boxes. After much back and forth with Paula Miller (Director for P&M Soluitons, LLC) who was the insurance company's claim adjuster, we got nowhere. A $137 check from King Relocation Services was all she would approve. So I spoke with Steve Komorous, who runs King's Sante Fe Springs location. He asked me to send him our info and he would review our claim. He just sent it on to Paula Miller who wrote back that the $137 was it. She also wrote that she was a "prior Driver." In summary, the salesman didn't deliver. The driver lied. The insurance company claim adjuster was a driver. And the moving company owns the insurance company. Do not use King Relocation Soluitons, the United agent in Sante Fe Springs California. .
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