19 Feb 2016 · MoveAdvisor
1.0 out of 51.0
We began a local move, but ended up renting on a temporary basis and entrusting our personal items with this moving and storage company being assured that everything would be safely stored, first on a truck and later moved into a "vault". When the personal items were moved to our new home, many items were missing, most noticeably two large screen (43 and 60") t,vs and two totem poles as well as many items broken despite the fact that they were individually wrapped and in boxes labeled "Fragile". The broken items could only have occurred due to carelessness or intent. We reported the missing items on the delivery invoice, and followed up with several calls and e-mails to the moving company. Their employee was dismissive and said they were too busy to address this issue and that they "had already discussed this with us". The owners later denied any liability whatsoever for lost, stolen, or broken items, and have, in effect accused us of making up the large screen t.v.s (the most expensive items left in their possession) even though they delivered the users' manuals we had in storage and we have an invoice showing purchase.
Read more