26 Jan 2021 · MoveAdvisor
1.0 out of 51.0
I booked Legacy Moving with a Five Star Moving, a broker. The entire drop off let me know that Thomas from Five Star will say anything to secure a sale. My items were picked up on August 29, 2020 and I was informed I would receive them August 30th or 31st, and that a bed in the drop off location could be dismantled and removed by the movers. Neither of these occurred. Following the pick up on August 29th, I attempted to obtain information from Legacy about when my items would be dropped off. Legacy Moving employee, John, stated “Not to sound like an asshole but deliveries aren’t our priority since we have 21 days to make them.” I was shocked. I would not have booked the movers had I been informed it could take up to 21 days to receive my items. My items were eventually delivered to the drop off location on September 2nd at 9:30PM. The movers were at my home until 1:00AM. From the very beginning of the drop off they complained and were extremely rude to me and my father. They were upset because it was late and several items had to be removed from the truck. When asked about removing the bed already at the drop of location, they responded with “We don’t do that stuff.” and “If you take care of my guys, they’ll probably do it.” The latter was a statement from Scott who mentioned several times that in order for things to get done, I need to tip his team. My father had to dismantle the bed and help the movers remove it from my home. To make matters worse, several of my items were damaged. I submitted a claim the week following the drop, it was approved by a third party company October 28, 2020, I did not receive a check for said damages until January 2021. They were supposed to send within 45 days of approval. I would give them zero stars if I could.
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