21 Aug 2018 · MoveAdvisor
5.0 out of 55.0
This review is long overdue, since we had Lloyd's move us from one state to another in June 2017, but better late than never. First of all, whoever is in charge of hiring at Lloyd's should get a gold star. Everyone we dealt with - from Reuben the salesman who came out to do our inventory and provide us with a bid, to the packers, to the moving teams, to Joe the office manager/claims guy - were unfailingly pleasant, efficient, and professional. Reuben painstakingly reviewed everything with us, because I told him we'd had a bad moving experience before. When our move schedule changed during their busiest season, Reuben somehow pulled a rabbit out of his hat and accommodated us. The packers were on time and never lost their good mood and careful approach during DAYS of brutal packing. The movers who packed us up had non-stop energy during the all day process of getting our goods onto the trucks. The delivery movers were incredible, even with some unexpected challenges. The driver walked over a MILE in blistering heat to our home in a gated community to get the gate code so the trucks could make our delivery (the office had forgotten to give it to them, along with our cell numbers - their office had been incredibly efficient up until then, so this was a one-off glitch, from our perspective). The delivery crew worked in that same blistering heat to unload all of our household goods They never lost their good humor and care for our items, even though both our entrances required them to use stairs, and one of them required them to walk up a gravel road on a steep incline to get to the other entrance (before encountering more stairs). Joe the office manager/claims guy could not have been more patient and professional with me, and took time to walk me through the ins and outs of their claims process. Lloyds was not the cheapest bid we had for our move, but they were also not the most expensive. I can't imagine that we would've gotten better service, even if we'd gone with one of the more expensive companies (there were two). I wouldn't hesitate to use them again, if I was still in their service area.
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