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Recent reviews

C
22 Nov 2022 · MoveAdvisor
1.0 out of 51.0
Friends: Don't use Local Motion movers! I have used Local Motion movers several times in the past, and referred several clients to them. Having a good relationship with one of the managers, and having seen their work, I confidently booked them for our move to our new home in St. Paul on September 21st. I used my home inspector to check the house ONE HOUR before the closing, and he documented two small blemishes that I was going to have Pulte fix, as part of the pre-move checklist. Shortly after that, my booked Local Motion crew arrived. Three movers showed up, and told me that they had no tools, no tape, no blankets, but were "ready to go". I watched this crew as they argued about who was working harder, and generally fuddled through the move into our home. I watched them try to fit furniture through doorways that were too small. When I suggested they use tools, they reassured me everything would be "fine". I was tied up on other tasks as they moved, and after they left, surveyed the damage: THOUSANDS of dollars to our BRAND NEW HOUSE. There are deep gouges in walls, holes in walls, chunks of trim missing, chunks taken out of doors and railings, and greasy sweat marks all over the walls. I was reassured repeatedly by the crew that Local Motion had insurance, and that this would be resolved, and we would be made whole. I had a claims adjustor come out, and he had his contractor come out, within a week of the move. Since then? CRICKETS. I cannot get a return phone call from Local Motion, other than the booking manager, who has reassured me it is being taken care of. Our house is TRASHED, and I would be embarrassed to have anyone come over, without explaining that "I swear, this is a new build". Local Motion has yet to resolve this issue, more than 2 months after we moved in! Do not use them! I have since found a much better referral partner, and would be happy to provide you contact info. I have photos, if you want to see the horror show...so contact me! #localmotion #mover #twincitiesmovers #movingcompany #movingcompanies #twincitiesmover
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C
17 Oct 2022 · MoveAdvisor
1.0 out of 51.0
DO NOT use this company! There are so many others to chose from, I’m sure any of them would be better than LM. I used them before but new ownership is horrendous! Their fee was twice as much as their quote. They destroyed my walls and furniture. I’ve been put on hold for hours trying to resolve my claims. I’ve written emails and have not received a reply.
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J
9 May 2022 · MoveAdvisor
1.0 out of 51.0
Editing my previous review due to a horrible experience my second time using them. They charge for drive time from the last job to your location, my case was about a full hour before they actually showed up. at $82/hr x3 guys that's $250 before they moved anything. I had asked them to come after a specific time, this was confirmed by the scheduling person over the phone. They arrived several hours before the scheduled time. I asked them to come back later but I was told the clock was running and I'd pay for the time they waited. The 3rd mover was not in the quote from Bill Apple. He said $160/hr for the guys and the truck, I figured they were a packaged deal. This change was communicated to me in any way until the bill. The 3rd guy said he was "training" the other two. He drove the truck and that's it. Other than that it was just vulger personal phone calls on speakerphone all day. This same guy decided he wanted to drive into an active construction zone to use a loading dock that was blocked off. After the initial loading the truck got stuck in a giant hole. It was 1 hour before they informed me of having truck issues. I returned, after another hour they said they had called a manger, who was driving out with a shovel. Once he arrived it was another several hours of them trying to break up a concrete sidewalk with the shovel. Finally they decided to call a tow truck, which had them on their way quickly. The workers tried their hardest to get unstuck but it took 3.5 hours too long for them to finally call a tow. Finally they completed the move. Only 3 hrs were removed from the bill for them getting stuck, it was at least an hour longer. They did not keep track of their time and insisted on charging me longer than I know they worked. A simple calculation of 7.2 hours + 3 hours they say they were stuck means they would've left after 10PM. They finished around 8. Then they struggled to submit the paperwork on the phone for another 1.5 hours, and gave up. I was charged the next day for a different amount with no explanation. Now they've been dodging calls and sending me to voicemail as I want to talk to somebody about my experience.
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B
6 Jan 2022 · MoveAdvisor
5.0 out of 55.0
Fast friendly and fun.! These guys showed up on time and we’re very polite. Money well spent for the extraordinary service my family received thank you
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M
27 Dec 2021 · MoveAdvisor
1.0 out of 51.0
We had a TERRIBLE EXPERIENCE with Local Motion. Local Motion caused significant damage to the items moved, charged my credit card without my authorization, charged significantly more than their estimate, and management was awful to deal with. The issues with the actual moving were numerous: (1) the crew spent more than 13 hours to move the contents of our 2000 square foot home and did not finish; they still had a half of a truck to unload at 10 p.m. (2) numerous items were broken/damaged, including our new grill and scuffed leather chairs; (3) the crew wrote “basement” in permanent marker on several plastic bins and on a handmade wooden box; (4) many items, including all of our lamps, an entire shelf of pans, wall hangings, and half the contents of our garage were left at the house we moved out of – the crew said the trucks were full and left the items for us to move ourselves; (5) numerous items were not properly packed, for example a TV sound bar was taped to kids hockey sticks and not placed in a box or otherwise protected; (6) the movers left trash in the home and spilled beverages on the floor; and (7) caused significant damage to the home we moved out of, including scuffed walls, chipped paint, damaged stair railing, hardwood floor, and door frames. Immediately after the move, I informed Local Motion that it was not authorized to charge my credit card due to the extensive damage and because move was not completed. Despite my clear instruction, Local Motion charged my card without my authorization and never informed me it did so. In the days following the move, I spent hours trying to resolve the dispute with Local Motion, only to be met with resistance from management and an unwillingness to acknowledge the many issues with our move. Ten days later, Local Motion finally agreed via email to only charge us for the amount estimated. However, when I checked my credit card statement, Local Motion had charged my card on 4 separate occasions without authorization for amounts that greatly exceeded their estimate. Local Motion refused to respond to my efforts to resolve the matter. I filed a claim with the BBB, which was unsuccessful because Local Motion refused to make any offers to resolve the dispute. I then disputed the charges with my credit card company, providing copies of the estimates, emails, and photos; after reviewing my submission, the credit card company accepted my complaint as accurate and refunded the unauthorized charges. Local Motion still has not provided any compensation for the damaged items. In sum, it was bad enough to have a terrible moving crew and have to repair and replace so many of our belongings, and it was even worse to have to deal with rude management and fight for months to get my money back.
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