25 Jun 2025 · RemovalReviews
1.0 out of 51.0
We booked a full-service move (packing, loading, unpacking) over two days.
The company significantly underestimated our needs during a video quote, providing a truck suited for 1,000 sq ft instead of the required 1,300 sq ft. This misjudgment led to insufficient manpower and space, causing delays and the need for an additional van. Initially, they attempted to deny responsibility, claiming we hadn’t requested to move certain small items, despite prior confirmation. While they eventually waived the extra van fee, they charged us for two parking fines, which felt unjust given their planning errors.
We also had some problem with our belongings: shoe cabinet broken during moving out, wall damaged etc.
With all the issues, the moving was delayed and took longer than expected, so the unpacking was not completed as promised (not even started actually !).
The moving crew (quite professional though) acknowledged those issues, and told us to make claims for:
-the unpacking that could not be done (too late for the crew)
-the shoe cabinet broken during moving out (almost 200£ bought less than 2y ago)
-the damaged wall (damaged by the shoe cabinet falling) and other wall damages (300£ total - an invoice from the landlord was provided).
-the armrest of our sofa that was removed, but could not be reassembled in the new apartment (and now we are stuck with a 4k£ sofa with only one armrest instead of 2).
We did the claim for everything, and after telling us that none of the damages were covered by the terms of the contact (that you should definitely pay attention to), they generously offered us 47£ for reparation, and then stopped replying.
The experience was really bad. Only 2/3 of the job has been done, server am items were damaged.
The cherry on top was customer service offering a laughable compensation, even though the moving crew acknowledged all the issues.
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