12 Oct 2020 · MoveAdvisor
1.0 out of 51.0
If I could give no stars I would. This company picked up our furniture 9/22/2020, with the promise of delivery 9/26/2020. Well it is 10/12/2020. Still no furniture. We have filed a complaint. When we inquired about our things , we were told by their customer service, that they didn’t know where they were. Everything we own is still sitting in California, we are in El Paso. Please please please do not use this company. They also told me if I didn’t pay 3,000.00 I would not be getting our furniture,sounds like extortion. I paid , still no furniture. We only packed enough clothes for a few days. No washer and dryer no refrigerator. Every thing we own is sitting in a warehouse somewhere. What makes no since , why would you load up a truck with your customers things on it , just to unload at a warehouse or storage? Where god only knows who is touching, or stealing our things.Poor customer service,extortion, won’t answer e-mails or return phone calls. You know what the next step is. Beware, oh they are very nice when you are booking with them, don’t let that fool,you. Christian will not return your e-mails or calls either. Sham company I googled them on the DOT website, it says they only have one truck . They have different addresses. I guess the home office in Tinley IL, is literally someone’s house. We are not done, avoid them at all cost. I am still waiting to hear from them. Oh and by the way San Diego is only 11 hours from El Paso. Hire another company this one is not reliable or trustworthy. So so sad that you end up being at the mercy of some of these fly by night one truck pony movers. They lie to you and they cheat you.
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