9 Mar 2015 · RemovalReviews
2.0 out of 52.0
Steven was the most reasonable company I called, but at £50 to move 5 pieces of furniture I was still expecting a professional. Their timeliness was good, pick up and drop off were within the time frame mentioned. Steven's attitude was horrendous. He mentioned to my friend at the pick up location that a small piece not initially mentioned would be £5 extra, and my friend at the pick up location told him to leave it, they'll put bring it to us themselves. Steven brought it along anyway. My friend notified me before the drop off of their exchange. The first thing Steven said when they arrived at drop off was the £5 more for the extra piece. When I challenged him on it he became obstinate so I had to agree to pay the extra. I also asked if 2 pieces could be moved to the 1st floor, and again he said it would be extra. Steven got fairly mouthy with me and said it was my fault for not detailing every aspect of the move. As a customer and not a professional mover, I expect the moving company to know and advise up front what particulars will cost extra, how am I to know what to advise? I would have paid another company £100 for this move if I didn't have to deal with Steven's terrible attitude and threatening demeanor. .
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