9 Dec 2019 · MoveAdvisor
1.0 out of 51.0
I thought I was making the right decision by choosing a company that advertised as moving the Pacers and the Colts, worse moving decision I’ve ever made! I had a 2 day move due to closing on the sale of a house and purchasing agreements. The day to load was a disaster. I asked for 3 movers. Two movers and a trainee was sent. Not only did the trainee stand around and wait on instructions, there was a huge language barrier, and it was all on the clock of my hourly rate. They boxed up items, I did not ask to be boxed or needed to be boxed, and did not protect the necessary items. What was quoted as a 3 hour load, turned into 6 hours, all at my expense. I was quoted a lesser amount on the 2nd day to get the truck to leave the lot and drop off items. I was then called by the office to tell my my card declined when they tried to charge double. After multiple arguments and discussion the owner and I sat down with a resolution. At time of drop off I was sent 3 trained employees with the 4th training. Not only did things go quicker, it only too an hour to unload. Since I already paid for 4 hours, I asked to reassemble furniture. My footboard was put on backwards with pricing stickers showing. The dining room table legs were so loose, it rocked, and had a lot of damage. That same footboard was banged up quite a bit, a brand new full size headboard was cracked, my nursery rocker is broken and unable to be sat in, as well as a dining room table heavily damaged and scratched, along with a separate kitchen table set damaged. As we all know it takes time to unpack and get settled. Because I did not report all of the damages within 72 hours, they refuse to reimburse for damages. I have actual pictures of my items in the truck poorly packed, which the owner commented will cause damages. It took 3 months for the reimbursement to be denied. I would highly discourage anyone of having their possessions they work hard for moved by this company with such lazy and dishonest employees. I truly believe Master Movers take advantage of women moving alone, milking the clock and racking up unnecessary charges. Things went so much quicker males present to keep them going.
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