23 Aug 2017 · MoveAdvisor
3.0 out of 53.0
I had a very small move. 1 queen bed, 1 sectional sofa, small entertainment unit, 6 medium boxes, 6 small boxes, and 14 framed pictures. I do not believe it was reasonable for this move to take 29 days. Expecting clients to write down their credit card information is also extremely suspicious. [Details]
(A) My delivery was delayed multiple times and ultimately took 29 days. The local movers originally told me that delivery could not occur until at least 10 days following pick-up (note, due to the broker, this was determined on pick-up). Pick up occurred July 25, and I scheduled delivery for Aug 7, which was 13 days following pickup. Delivery did not occur, and I was told on Aug 8 that it would be "about 4 more days". I tried to reach them on Aug 14 and had no answer, but EZ Moving Van Lines (the broker) assured me delivery would occur "within the week", which I assumed be by Aug 18. I communicated with them on Aug 17 to check on the status and was told "maybe Sunday or Monday [Aug 21]". Delivery did not occur by Monday, but I was assured that it would occur by Tuesday, Aug. 22. Note that by this point, I was seriously concerned that I had fallen victim to fraud and that my possessions had been effectively stolen. Finally, on Aug 22, delivery did actually occur, roughly 8:15 PM, which was three hours later than originally told that day. (B) At pick-up, I was told by the manager that if I was paying by credit card, that the only way to accomplish this was to write down all of my credit card information, including the CVV, on a piece of paper and sign that as the receipt. When I spoke to him about this, he demanded that it was the only way he could have a signed receipt. However, on July 28, I received an email containing a receipt to print and sign and return, which clearly showed that there was a way to produce a digital receipt that I could have signed from my computer instead. As a result of this transaction, I needed to freeze my credit card and arrange for a replacement. (C) My possessions did appear to arrive complete and intact. Nothing was obviously broken or damaged. Note that an outside contractor (not an employee of Max Moving & Storage) was further hired to deliver my goods, but I felt that mover did a very good job unloading and taking good care with my possessions.
Read more