12 Jun 2026 · MoveAdvisor
1.0 out of 51.0
(If I could give negative stars, I would.)
DO NOT hire Mayzlin Relocation.
This was by far the worst customer service experience of my life.
I hired Mayzlin to move my belongings from Raleigh, NC to Fort Collins, CO. My items were picked up on May 17, and I specifically explained that I was starting a brand-new job on June 1 and needed my scrubs, work supplies, and personal belongings delivered on time.
Instead, my belongings were not delivered until June 12—nearly four weeks after pickup.
I had an AirTag hidden in one of my boxes and watched my entire shipment sit in a warehouse in South Carolina for roughly two weeks. During that time, Mayzlin was nearly impossible to contact. We spent about 10 days calling and emailing with little to no response. When we finally got through, we were repeatedly told our shipment would leave "shortly." Eventually, a representative admitted there had been a mistake with my move date and that my belongings were being held because they didn't have enough shipments heading west to justify sending a truck.
Nobody could provide a pickup date, delivery date, or any real answers. Representatives blamed each other, and nobody seemed interested in solving the problem.
My shipment finally left the warehouse on June 1—days later than I had already been promised—and I was told delivery would take just 3-4 days. Instead, I spent another nine days unable to get updates while watching my belongings travel around the country via my AirTag. At one point, I was literally pleading and crying on the phone just trying to get someone to tell me where my possessions were and when they would arrive.
Because of these delays, I had already started my new job and spent over two weeks without my personal belongings. I was forced to purchase basic necessities just to get by while waiting for my shipment.
I eventually filed a complaint with the Better Business Bureau because Mayzlin would not respond directly to us. Ironically, they responded to the BBB but provided inaccurate information, claiming my shipment had already been picked up and delivered when it was still sitting in the warehouse. The complaint had to be reopened.
When my belongings finally arrived on June 12, the nightmare still wasn't over. Despite being nearly four weeks late, Mayzlin refused to provide any compensation for the financial hardship, inconvenience, and stress they caused. Instead, they charged me an additional $300 stair fee upon delivery. When I questioned the charge given the circumstances, the movers refused to continue unloading until it was paid.
My final bill ended up being over $1,200 higher than the original quote, bringing the total cost of the move to nearly $5,000. To make matters worse, some of my belongings arrived damaged, and the company refused to compensate me for those damages as well.
The delays also created additional expenses. I had to purchase replacement essentials while waiting for my belongings, and my mother had to buy a last-minute flight to Colorado to accept delivery because I was at work and could not take additional time off from my new job.
This company cost me money, time, stress, and countless hours chasing updates. What should have been an exciting move and career transition turned into a month-long nightmare.
Save yourself the frustration and hire literally anyone else.
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