11 Feb 2014 · MoveAdvisor
1.0 out of 51.0
I would not recommend this moving company to anyone! We had a rather last minute move and did not have much time to get and compare quotes. We found Mid Moving & Storage online, and were bombarded with emails and phone calls. We finally decided to go with them because of the reasonable binding quote we were given by their sales rep, Nina Wilson. A few days after agreeing to the quote, we had a question about the actual measurements of small, medium, and large boxes. We measured our biggest box, and asked Nina how we could figure out how many boxes we would be allotted and stay within our cubic feet. (We had put on our inventory list that we would have 5 small boxes.) Nina told us not to worry that we had plenty of space and could have 10 large boxes. We had also requested our things be picked up on January 20, but she said they needed a 2 day window so we agreed to either the 19th or 20th. Nina said someone would call us on the 19th to let us know which of the 2 days our furniture would be picked up. We planned our entire day around waiting for this phone call that never came. Because the 19th was a Saturday, the office was closed so we had no way of talking to anyone to make sure everything was set. We left voice mails and sent emails to Nina but they all went unanswered. On the 20th, I called again and finally spoke to someone, and he said we were misinformed about the phone call, he explained that someone would call us the day before our things would be picked up. So, later that day, we did receive a phone call telling us that the movers would be by the next day between 1:00 p.m. and 5:00 p.m. On Monday, the 20th, the movers came by to load our furniture. That is when they told us we would be charged for the tape they would have to use ($4.00/per roll), the furniture blankets, and for having to build "crates" for the televisions and mirror. We wrapped our TVs in bubble wrap, but apparently that was not good enough. So they used MY spare boxes to build these crates and still charged me. Oh, and as for Nina telling us not to worry about having more than 5 boxes, the mover told us we had to pay for extra cubic feet because our inventory list only had 5 boxes on it (we had 11 boxes of different sizes). So, $600 extra dollars later in extra cubic feet, supplies, and materials, our things were finally loaded. The foreman of the moving crew then started talking about a tip for his guys working so hard, and we felt put on the spot so we tipped them, generously. Oh, and my husband even helped them carry things down stairs to get things done quicker.We had no idea when to expect our furniture to be delivered, but on the binding quote we received, we read that it would take 3-5 business days. 3-5 business days went buy, and nothing, no phone calls, no emails, no communication whatsoever. I called the office again, and surprise, surprise, Nina was not available. However, I was told our furniture was scheduled to be delivered the first week of February and that someone from dispatch would call the day before the truck left. Again, radio silence for another week. I had to call again on February 4, and was patched through to dispatch. I was told the truck left that morning, and they would have the driver call me shortly to give me an ETA. He never called, so I called again the next day. This time I was given the driver's phone number and I had to call him. I explained that either my husband or I had to make arrangements with our work so I had to know when to expect him. He told me to expect him on Friday, the 7th, but he would call me on Thursday. He didn't call all day, so I called him again Thursday evening. He said we would be at my home on Friday, and would call me when he was on his way. I waited the entire day, and took a day off from my new job to wait for him. I called him at 4:30 p.m. and he said he had one last delivery to make and would then head over to me. At 8:00 p.m. he finally called and said he was on his way. He and his partner unloaded everything rather quickly, but I needed them to reassemble some of my furniture that had been disassembled at pick up. They finally finished and left a little after 11:00 p.m.As I mentioned, we thought the delivery time would be 3-5 business days, it took 14 business days. On the final contract you are given at pickup, the fine print says they can take up to 21 business days to deliver, that of course was not told to us when we agreed to use them. I am just glad everything arrived in one piece.My dresser has a little scratch, and one of my TV stands has 2 corners very scratched. I guess that is to be expected, though. I had 2 boxes clearly marked "Fragile" because my dishes were in there. One box was even a plain white box with "Fragile" written all over it. Those 2 boxes were the only ones in the bunch that arrived smashed! Luckily, me bubble wrapping every single item in those boxes paid off because nothing was broken. Stay away from this company!
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