28 Aug 2017 · RemovalReviews
1.0 out of 51.0
Very helpful initially, two of them came and viewed everything that we were moving, there was nothing they didn't see (we didn't have a loft) and I accepted their quoted price without haggling. They dropped off lots of boxes and packing tape (amusingly trying to accommodate lots of large, albeit flat, boxes in a convertible sports car, and repeatedly telling us that we were using 'a lot of boxes') and assured us that they would take down and wrap the pictures and mirrors properly on the day of the move, and were happy to dismantle larger wardrobes etc. However on the day of the move they rushed the work, generally manhandled everything (eg dragging divan bases around on their corners causing permanent dirty marks) and caused a lot of damage to items that cannot be mended (eg they knocked the feet off an antique mirror and smashed the glass in a frame of our wedding photos). The guy in charge seemed permanently stressed. They clearly didn't want to work late to get the job finished properly and they wouldn't dismantle the wardrobes to take them up the stairs in the new house. We had to go on to the new house to open up, and once we arrived we found that they had left items behind which we had to go back and fetch at 6am the following morning. I tried to contact them about the damaged items but have had no reply. Pretty poor service on the day.
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