16 Sep 2018 · MoveAdvisor
1.0 out of 51.0
I originally booked this with Charter Van Lines, who apparently subbed this move out to Midwest Movers. I was moving from Michigan to North Carolina.
My experience was almost exactly like that of Gretchen, whose review also appears here. The movers arrived at 6pm in a rental truck the night before they were scheduled to get there. They gave me a contract to sign and asked me to "hurry' so they could get started. Ultimately, they gouged me an extra $560, then asked for a 15% tip.
When I got to my new condo, I was told that any date that was promised is merely an estimate, as per the fine print in my contract. The same contract they told me to hurry up and sign.
My possessions arrived more than two weeks late. When I asked a question, the driver informed me that he could leave without finishing my delivery because he already had my money. When I told him I couldn't understand his accent, he said "yeah, but everybody understands it when I talk about money."
As in Gretchen's review, I talked to someone named Ashley. She was the rudest customer "service" person who has ever been perpetrated upon me. She refused to allow me to talk to a manager or give me a phone number I could call.
It was Ashley who basically told me "the truth isn't really the truth" when it comes to estimates from Charter Van Lines or Midwest Movers.
Anyway, for apartment or condo sized moves, use a real moving company, use Two Men and a Truck, or do it yourself. Whatever you do, stay away from Charter Van Lines and Midwest Movers. They are the nicest people in the world when they are giving you estimates. But once they get your money, they would rather have a root canal than talk to you.
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