4 Apr 2021 · MoveAdvisor
1.0 out of 51.0
If you are considering Mile High Van Lines (MHVL) as a moving service, I would suggest looking elsewhere. I was instructed by my job to obtain 3 binding quotes for moving estimates. MHVL was within our budget and all but guaranteed our items would be delivered by March 1st. The salesmen strongly suggested over and over that March 1st was not a problem and they could get our stuff transported in that timeframe. Another moving competitor suggested I get a guaranteed delivery date in our contract in order to ensure our stuff would actually show up on March 1st. So I contacted the salesmen from MHVL and asked him about guaranteed delivery. He told me that including the guaranteed date would take the quote above my company’s moving budget, but he said without the guaranteed date we should still receive our items by the 1st. With his “reassurance”, we decided to go with MHVL to move across the country.
The movers picked up our stuff on February 21st. We were expecting a week of no stuff with a newborn baby, a challenge in itself already. On March 3rd, I had not heard from MHVL to set up a drop of date, so I called the gentleman I had been communicating with to set up the move. He said he would get back to me. He returned my call a day or two later and said our stuff had left the 29th and we should be getting a call soon to organize the delivery. So I called again on March 8th to talk to a gentleman who let me know they had a driver for the move and our items had actually just left on Friday (March 5th). On March 11th, we are told our stuff will be delivered the next day around 1pm, almost 2 weeks after we were told it would be delivered. While we do understand we did not pay for a guaranteed delivery date, we feel misled by the salesman’s “guarantee”.
On March 12th, the driver shows up at 4pm with no additional movers. Instead of “door-to-door service” as our contract stated, the driver and I had to spend over 4 hours moving in the stuff. By the time we finished it was dark, my wife had been busy with our newborn, and we did not have time to do the full inventory. The driver had us sign the form stating we received our items and told us we should email the office about the damaged items (our chest of drawers and a few other smaller items). The next day when we finally had time to start unpacking, we found out our diaper pail, floor lamp, and step ladder were not delivered. We also received some other family’s box of stuffed animals (the box had an orange label and ours were pink labels). Frustrated with the damaged/missing/extra items, we contacted MHVL via email to discuss all of these issues and have received no response from them.
We are writing this review so people are aware of what they are getting into and to suggest you avoid this moving company (we had other companies give similar quotes without making “guarantees” they had no intention of trying to uphold). The positives: they were reasonably priced, the movers that picked up our stuff were all quite friendly, as was the driver who made the delivery. The negatives: they lied about the estimated delivery date, we received some damaged items, we are missing some items, we received extra items (which are still sitting in our garage until we figure out whether we can get them to the family they belong to if MHVL ever emails us back), and when we tried to contact them regarding these issues we received no response.
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