19 Apr 2018 · MoveAdvisor
2.0 out of 52.0
I was a long-time client of Archie the Transporter (Montreal Small Moves). I hired them several times and referred them to friends.
I hired them this time to move my art studio, including sculptures and fragile audio equipment. I paid over $300 for the job.
One of the movers was careless, dropping things. I noticed several broken storage boxes and that the contents of some boxes were thrown around. Two weeks after the move I found out that one of my sculptures had been broken, and covered so that I didn't see it right away.
The damage, only for the sculpture, was valued at around $325. I contacted Archie and he said he would pay the full amount.
Chantal, his partner, said, 'yeah, that guy breaks something on every job. We'll pay the damages'.
No payment was made. I contacted them repeatedly for a year and they did nothing. Finally after a year, they changed their mind and said they would take the damaged object to be repaired. I couldn't accept this. They have never resolved the problem.
On the day of the move, they refused to take a check and pressured to pay the full amount in cash. As I said, I was a repeat customer and had always paid.
I had requested a receipt for the moving expense and have never received it.
I'm extremely disappointed with what happened and the way I was treated after years of using their service. I can no longer recommend them.
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