17 Nov 2017 · MoveAdvisor
1.0 out of 51.0
I worked with Long Distance Movers, a brokerage firm that set up a move across the country from WI to MD in July. Moon Vanline arrived, packed everything and told me that I owed a flat rate of $2,300 and would be charged no more. This cost is in addition to the $1159.31 that I had already paid the broker. When the driver arrived in MD, he would not open the truck without being paid an additional $300. Then upon inspecting everything, 8 pieces of furniture were missing including an antique dining room chair, the antique dining room table was scrapped, an end table had a chunk missing and a picture frame was cracked. There were two movers, one was under the influence and asked for food and drink the entire time they were at the apartment. (this move was only a one bedroom apartment not a home!) After contacting Long Distance Movers Moon Vanline found 7 of the 8 pieces of missing furnishings and delivered them a week later. To date, the antique chair is still missing. If anyone reading this critique has my chair, please contact me.
I filed a claim with Movingclaims.net 9/21/2017. To date the claim is not settled as the claim company was relieved of their duties, Moon Vanline is apparently out of business and now the broker is handling the claim.
NEVER USE A BROKER TO MOVE YOUR STUFF.. Find friends who are willing to help you. Pay them and you won't be disappointed. I will never recommend Long Distance Movers as a broker they selected an unreputable moving firm and now are trying to dig their way out of a problem. And I will suffer financially for this decision and in the end, their bad choices will continue on..
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