16 Sep 2021 · MoveAdvisor
1.0 out of 51.0
movers are unreliable and very dishonest, Had the WORST experience and to top it off BARRY IS A COMPLETE IDIOT, the guys arrived and was told what needed to be loaded and what was preferred to be loaded at the end, first off the driver (white guy) arrived with a HUGE GOLD GRILL in his mouth (unprofessional) a bulk of chains around his neck like he was heading to a club & every time he lifted something he was afraid of them getting broken, my mom started instantly getting frustrated because they were just horsing around and found time to step outside to talk to someone they had called up in a silver truck, they were on my moms time & acted like nothing was wrong, they then told her they made need to make several trips bc they didn’t load the truck how she requested they did what they wanted to do, we started asking for Barry’s number and the crew acted like they didn’t know it after they had been talking to him on different occasions while loading, they also damaged property and lied like they had reported it and did not, wouldn’t even provide a copy of the signed paper saying they was aware of damages. long story short we had a very horrible experience with the first crew they took 4 hours to just LOAD, everything was broken down and ready to be picked up and loaded tried to charge $100 per TV for a LOCAL move which is Free(4TVs)they left all TVs, several important things behind like refrigerator, upright freezers, dressers, a electric wheelchair, bbq grill & many other things that should have been loaded, once contacted Barry he advise he would send a new crew and they will go back at those things once the new crew unloaded everything, they demanded payment before the job was complete my mom payed with no problem and they told her once they return to get the items lefted they would provide her with her change, my mom got in her car thinking they was trailing her to get the items lefted, they dipped off and went another way, called Barry no answer, called the main office they transferred me to Barry no answer again, so at this point I know we’re being ignored because he understands I’m someone that has dealt with the company before and familiar with policies, I had to mention in text that they had damaged her refrigerator and she needed to know what was gonna be done about it, he finally called right back saying it hadn’t been reported but the crew advised they reported it and had her to sign a paper she couldn’t get a copy of, he asked for photos of the refrigerator stated he was going to send her change via mail and also take care of the refrigerator, yesterday we received a $750 check which is the amount she paid to be moved, no acknowledgement about the refrigerator so I texted him advising $750 isn’t enough to cover the cost of the damage or dents or to replace it, mind you he had the model and serial number of the product NORESPONSE AGAIN ! the guys also don’t know where they misplaced any handles, they didn’t wrap it either to prevent any damage, they spent 2 hours trying to remove doors off an old rusty freezer to prevent damage but didn’t take any precautionary steps to prevent the new refrigerator from damage (we’re talking about a brand new whirlpool $2,500 refrigerator that hasn’t been in the home 6months) also when they guys advise they would be trailing her BARRY had already planned to have the guys go another way, he told me “I advised them to leave as quickly as possible” ok but the job wasn’t complete, we never signed a completion form & Barry is the one who offered the “we’ll go back and grab everything that was left free of charge for the inconvenience LIE“ we sat on the phone arguing back and fourth like a married couple, he had a lot of unprofessional words came out his mouth so I became very disrespectful because I’m making your company money and this how you decide to treat returning customers, I wouldn’t have recommended a dog if I known he operated this way, if you did not want to do it you shouldn’t have mislead a 60year old person of something you’re not going to do, my mom had to get a uhaul (paying out more money) to get the other items that was left behind and pay someone to move it from one place to another which was the whole purpose of using this company, so now that he has abused his contract, We will be filing a claim against this company and we’ll see this clown or whichever other clown they have apart of their circus in court! BE AWARE of this SCAMMING company, how do a crew get paid before a job is complete and run off with somebody money? don’t provide change or receipt? this whole experience was overall Bullshit! I forgot to mention the teams was standing around chatting about how Barry sends them to do his dirty work, how he doesn’t do nothing but ride around and watch them, work the hell out of them for the little pay & also stated they won’t be around much longer, Barry is very lucky he wasn’t on site during the move because he would’ve been swallowing his teeth!
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