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Recent reviews

E
20 Sep 2015 · MoveAdvisor
4.0 out of 54.0
Used Movebuilder because it's the company my new job uses. Nothing went terribly wrong, but I found them a bit challenging to get information from them. There was supposed to be a "single point of contact", but for me that "single" point changed twice, and it was never clear exactly how I was supposed to get ahold of them unless they called me directly. I did have a moderate issue on arrival, in that the building I was moving into didn't allow overnight parking for the truck. The Movebuilder staff (particularly Angie) did a good job of addressing this by finding a "shuttle" service that would pick up our stuff in a smaller truck that didn't have to stay overnight, and it only delayed dropoff by one day. It did cost more, but it was within my company's allowance, so it wasn't a serious problem. But I would have appreciated more guidance by Movebuilder on how to address this, as they kept asking *me* to scout things out in a city I hadn't even moved to yet, instead of finding out from the local moving company.
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B
19 May 2015 · MoveAdvisor
1.0 out of 51.0
I purchased a flight across the country and took time off work to come and supervise the move. The move was then changed at the last minute and I was unable to be there, wasting my flight expense and my time off work. The movers were very rude and refused to load things, and claimed that the truck was full. They stated that they would leave the rest of my things outside and I wouldn’t miss them! My neighbor had to contact me and informed them that they would not be leaving my things outside, and they would have to find a way to accommodate the rest of my belongings. A second truck was sent and my things were load. I was then told I would have to pay an excessive amount of money, because the movers did not do their job correctly. If I was there I would have fired the company immediately and found someone that could do the job properly. When my things finally arrived the truck was opened, to see that not only was the truck less than 2/3 full, they had thrown my things in the truck! It looked like they literally stood in the street and just chucked my things into the back of the truck. Everything was piled on top and not neatly stacked. Due to this many of my things were broken including glass in the truck. The bottom of the truck was wet so everything that touched the bottom of the truck was wet, ruining several things. There is also a huge stain on my bed, from who knows what? Several worthless items such as my broom and rake were wrapped with an excessive amounts of paper, while important things such as my very expensive desk had no wrapping around them. A lot of my furniture is scratched. This is just want I noticed while putting things in storage. I’m sure when I unpack my things the damage will be much more. Also, many of the boxes that were clearly marked fragile were thrown into the truck. This included items that I have collected from around the world, that I am unable to replace. The manager came out and took several pictures, as well as the movers, and myself. I gave several images to the manager. They are now asking me to pay twice what I was quoted! It doesn’t seem like I should have to pay for people to destroy my things. You should go to a preschool and have them load your things before going to move builder. I have moved numerous times and this is the worse situation ever! I would not recommend this company to my worse enemy! .
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E
14 Feb 2013 · MoveAdvisor
5.0 out of 55.0
While I had several issues with my experience, I wanted to write a favorable review based on how MoveBuilder handled it. My sales person spent significant time on the phone with me to try to develop the best solution for my needs. Based on neighborhood / township restrictions, I was able to have anything sit over night. But they were able to come up with the best and cheapest solution. The packing team was a mixed bag. They hire locally so it's not there people. One guy was fantastic but he had hired what appeared to be two day laborers who ended up being pretty terrible. The pickup was timely and ABF stored our stuff for 5 months while we house hunted. When asked to be delivered, they were prompt and efficient. Upon delivery, it was found that the truck had leaked and a few boxes where wet, nearly ruining some items inside. The packing had also been poorly done for a few items by the day laborers and there was significant damage there. One thing that may have helped is that I paid the movers to pack and unload, which meant everything was insured during the move, no matter how long it was stored. I had 9 months to claim damages and I didn't submit it until 8.5 months went by. The replacement cost for all damaged items was estimated by me to be $2900. I asked for $875, mainly because not everything was ruined completely, nor was everything brand new when it was damaged. MoveBuilder accepted with claim without question, gave no resistance to my claim, and had a check in the mail in under a week. Reading other reviews, I think there were issues with the movers themselves and unfortunately I think that happens when companies outsource the labor (which most do). My main concern was whether the company stands by their work and at least in my case, they did. I'd have no reservations using them again. They were hands down the cheapest option available (by far) and they compensated me fairly for their mistakes.
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R
18 Jan 2013 · MoveAdvisor
5.0 out of 55.0
Everything was done smoothly and professionally. Moving is stressful, and MoveBuilders helped make it much less so. They were responsive and flexible, always available by phone. We are very happy with our out-of-state move in the middle of winter! It snowed on the day we moved in, and the temperature was below 20 degrees, but the movers did a fabulous job. A great bunch of people -- in Berkeley, at the main office by phone, and in Santa Fe. We highly recommend MoveBuilders.
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J
26 Dec 2012 · MoveAdvisor
1.0 out of 51.0
I thought that I would save money using movebuilder, and it sounded like it based on the quote. However, it did not turn out that way at all. I ordered one trailer. My stuff could fit. I paid movebuilder to provide loaders and unloaders. The loaders did a terrible, unprofessional job and were very slow. They did not pack tightly, leaving a big empty space in the top half of the trailer in the mddle of the truck. They did not load the only thing that I could not handle, a two piece china cabinet. Because of the poor loading job, everything did not fit. I had to order another trailer, which delayed the move and added substantially to the cost. The second trailer only filled 8 or 9 feet and was loosely packed; the china cabinet, lamps, a bicycle, and a few more items. Because of the loose packing job in both trailers, things shifted in transit, causing damage to a number of items, including the very expensive china cabinet. On arrival, I was shocked at the jumble in the truck. The unloading crew, in contrast to the loading crew, was very professional and skilled. They said it was one of the worst packing jobs they had encountered and that everything should have fit into one trailer had it been packed properly. They took pictures as they unloaded to show the mess. I complained about the poor packing job and the extra cost and delay to no avail. When I put in my damage claim, they refused to cover the china cabinet damage because of prior damage, even though the damage done (and claimed) in this move had nothing to do with any prior scratches that may have been there. The movebuilder representative claims that if something is damaged, it is not covered for the move. Essentially, if it had a minor scratch prior to the move, they could drop it off the back of the truck and let it bounce down the highway, deliver the pieces to me and refuse my damage claim. Not really a consumer-friendly policy. So in the end, the aspect that irritates me the most is that it cost me an extra couple of thousand dollars for a second trailer for a few things because the loading crew was of poor quality.
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